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Fill out questionnaire, then email it in, takes a couple weeks and get a direct deposit for 100% after deductible is paid. Very helpful phone assistance, couldn't be happier. I had another dog for many years and in the end, was paying thousands of dollars for his care. I expect my insurance will help shoulder that load in the distance future. I recommend this company for your pet insurance.

Easy to submit claims! However…….. I hope you’re not expecting a quick reimbursement process! I’d consider 7-10 business days to be a normal wait time. I’ve filed 4 claims in the last 5 months. First one took a combined total of 2 months. Second took 3 weeks. Third and fourth took 4 weeks! Again….. Easy claim process. I’m not strapped for cash by any means either. Just extremely frustrating to know you pay for insurance and it takes that long to get a benefit you’ve paid for. And don’t expect any decent information through email. Best to call in and try to speak with someone.

You must have either paid for the good reviews or had employees post them It’s four months of phone calls and messages Still no check Bogus. Please report them to Department of Insurance and banking If enough of us do they will investigate

I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.

Great options for insurance and excellent customer service.

We have had Pets Best insurance since we got Benji as a pup. I loved Pets Best so much that I added my Golden Retriever to my plan. I love the wellness protection, they always pay within a week of taking my pets to the Doctor. This month is the first time I really had to use the illness plan. My Shih-Tzu was really sick, to the point that the ER we took him to was afraid he was not going to make it. But he did, and on our way home I filled out my insurance claim. I had a copy of all the detailed notes from the hospital my baby was in. In normal circumstances, it takes up to 30 days for them to review and pay the bill. I filed the claim on the day we brought my baby home. Since I sent all documentation with the claim they quickly reviewed the claim and within 2 days of filing I received my EOB. Within 5 days of receiving my EOB, I received the money so I could pay my credit card. They literally paid everything excluding my deductible & my 10%. I am so thankful I had the coverage where they paid 90%, especially since the bill was over $6,000. It helped me to be able to tell the Veterinarian to do everything they could to keep my baby alive. Because I knew I had insurance to cover the majority of the bill. I recommend Pets Best Insurance to anyone who has pets. It is the best decision I made.

Trupanion is very quick to respond to simple claims like meds. Special problems take a bit longer

I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.

It’s been four months since our claim was filed At least one phone call per week since June 2023 sometimes several calls a week Keep getting the run around The infamous line ”The Check is in the mail” or we canceled the check and reissued it I’ve asked to have it sent certified mail I have asked to have it escalated I have asked o speak to a manager etc… I am initiating a claim with the Department of Insurance and Banking against this Insurance Compamy Horrible Do Not Use MET LIFE PET Insurance My reviews will be shared on my Social Media pages We are still waiting for payment. Ironic you have gotten our monthly payments on time though

I have worked in claims many years and have never found a company with such quick turnaround on a claim. I needed clarification on a point and the claim representative was cheerful and well informed.