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It's not looking good.
Not off to a strong start with our first use of this pet insurance. We have had Spot insurance since December 2023. At the end of February, my dog would not put any weight on her foot. We took her in, and a few xrays later we learned she tore a ligament in her leg. Just the thing that pet insurance is for, right? I sent over the itemized charges and reasoning of her visit. We opened the claim, and 7 days later it comes back as fully denied. No calls, no emails, just "denied". I had to call in and their excuse was "well we tried getting her records and couldn't." I sent you the itemized list. What more did you need, and why didn't you call me instead of just denying it. They said they reopened the claim, but wouldn't send me a confirmation email etc.
Insurer: Spot
By: Tricia Jacobson
Easy to make a claim and quick…
Easy to make a claim and quick processing time.
Insurer: Spot
By: Caitlyn Zepeda
Caution: Every Aging Dog Pet Owner Should Know THIS
We tried two separate pet insurances when we got our beagle puppies in 2012 (Trupanion) and 2014 (HealthyPaws). I am based in Texas. Today, we pay $127 a month for Trupanion (for the older dog) and $208 a month for Healthy Paws. Our recent premium increased $80 per month this year "due to our zip code" which apparently isn't impacted at Trupanion. I've considered dropping coverage but with my dog's age now, it would be very difficult to start over elsewhere. Ironically, I went with Healthy Paws on a friend's recommendation. She also regrets Healthy Paws and went through a different insurance provider (Nationwide Pet Insurance) when they recently got a puppy. It's beyond frustrating (and unethical) what they do to their customers. LOOK ELSEWHERE!
Insurer: Healthy Paws
By: Anjelica Shaye
Spot Pet Insurance has been GREAT!!!
Spot Pet Insurance has been GREAT! Very fast processing of claims. Super helpful when calling asking and asking questions. Just all around awesome customer service.
Insurer: Spot
By: Charles
Cooper had to have 2 teeth removed and…
Cooper had to have 2 teeth removed and we received the insurance money very quickly
Insurer: Spot
By: Priscilla Rambar London
Satisfied Customer
Claim filing was simple in the two instances I have filed a claim. Reimbursement was according to the purchased plan and done quite quickly. Overall- Satisfied.
Insurer: ASPCA
By: BR
Company is great very compliant.
Company is great very compliant.
Insurer: Spot
By: Anntoinette Fuccello
it’s so easy to use!
spot sent me a message telling me how to process my claim. it was quick and easy to submit a claim. The claim was processed quickly.
Insurer: Spot
By: Lurinda Ford
OUTSTANDING
Over three days at two separate critical care veterinary offices our dog required over $10,000 of tests and care after collapsing for no apparent reason. Fortunately, our sweet girl made it through the ordeal and is on the road to recovery. The emotional roller coaster was made so much easier knowing we had Healthy Paws insurance and could say “just do whatever is necessary” at every decision point. Within one business day after bringing our sweet girl home the 80% reimbursement was deposited in our checking account and a representative from Healthy Paws had reached out to see how she was doing. Outstanding!
Insurer: Healthy Paws
By: Nancy
Great experience
Timeliness of responses as well as rapid payment of allowable benefits.
Insurer: Fetch
By: Chris