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They reneged on what they agreed to pay for
Update: Just read their response. Wow. I sincerely hope that the people who read their response know PR tripe when they hear it. Bottom line - this is a prescription diet - P R E S C R I B E D by the licensed veterinarian of many years in a reputable veterinary practice. Bottom line - the verdict is the same. What I get is patronizing, repetitive air garbage that is nothing more than a prescribed (pun intended) response on a computer screen would dictate. We will be canceling and moving to a different insurance company, knowing, of course, that my fuzzy grandchild's condition will not be covered by the new company, as it is now a pre-existing condition. So Trupanion has screwed us over in THAT regard, as well. ************************************************************ The company agreed to pay their portion of my cat's diagnosis. We had tried multiple medicines (treatments), to no avail. The vet then PRESCRIBED prescription only diet. It took a bit, but whatever is in this food, treated her condition. The policy covers food for only 90 days; but, it's the only thing we've tried that treats her condition. Even tried going back to otc food, for sensitive digestion, but the diarrhea started up again. They refuse to negotiate. Ultimately, they are refusing to fulfill their obligation to pay their portion for her treatment. Who cares if it's in the form of food. It works. Nothing else did that we tried, medicines. You can't get to anyone that will talk as a human being and not some brainless robot. The food is a prescription. Period, that treats her IBS. Typical insurance practice.
Insurer: Trupanion
By: Beck
Work was so nice and very helpful to…
Worker was so nice and very helpful to everything! Good customer service
Insurer: Prudent Pet
By: Lakeisha Matos
Very easy to submit
Very easy to submit. Payment was fast.
Insurer: Spot
By: Gregory Barton
Great experience with Figo so far
Great experience with Figo so far. We just Signed up and had our first puppy wellness check, filed our claim, got it approved within a couple of hours and the reimbursement was in its way. Very impressed so far!
Insurer: Figo
By: Thomas
The customer service was great
The customer service was great. Answered all my questions in details.
Insurer: Fetch Canada
By: Nora
It took about a month to process my…
It took about a month to process my first claim, which seems like a long time. It also took an hour of being in hold to speak with anyone. Customer service was very helpful. I cannot open the document which breaks down explanation of what they covered, but it did cover most of my claim.
Insurer: Embrace
By: Olivia Pois
Katherine took care of all my questions, was extremely personable and expert in providing all the information I requested. Your company is lucky indeed to have such a representative!
Katherine took care of all my questions. Is an absolute vaulable part of your team. My reimbursement check is being sent to me and is exactly as FETCH advertised. I am very happy with FETCH. I was switched to your company after having pet insurance for the past 30 years. Your service and representative deserve 5 stars! Sincerely, Dr. M
Insurer: Fetch
By: Marlene
Excellent customer service
Excellent customer service! I can’t recommend them enough!
Insurer: ASPCA
By: Jodi Cooper
Best purchase I make monthly.
Best purchase I make monthly.
Insurer: ManyPets
By: Dawnyel Moore
No Contact for Follow-Up & Questionable Calculations
No contact for questions. The refund took 2 weeks longer than the plan described, which is less of an issue. My problem is that there is no clear way to contact/follow-up. Normally, with pet or human insurance, the deductible is subrtracted from the total, then the co-insurance is calculated. In my claim, FetchPet calculated the co-insurance from the overall total, then subtracted the deductible. This resulted in me receiving ~$205 instead of ~$264. I understand their goal is to minimize how much I am re-imbursed, but I've never seen insurance calculated like this before - I work in healthcare.
Insurer: Fetch
By: Kristian Cruz