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Easy folks to reach and deal with…
its easys to reach a live person adn they are helpful and nice
Insurer: Trupanion
By: customer
Your Premium will increase, beware.
While they do direct bill with some veterinarians, which is great. Your premium you sign up for does not remain consistent and will go up. They claim it is because of increasing veterinarian costs and how they compare to other providers. However, I never had an increase until I started using the insurance. Took them 2 plus weeks to get back to me on why the increase from $89.00 to $127.87. Just ridiculous you might be better off setting up a savings account for your pet. I am very disappointed in them and would not recommend using them.
Insurer: Trupanion Canada
By: Rebecca Henderson
I love Prudent Pet :)
I love Prudent Pet :)
Insurer: Prudent Pet
By: Clare G
I have had a hard time using the app…
I have had a hard time using the app and where things are at. Not very user friendly so honestly haven’t been on it much this year. Hopefully I can upload vet info as needed & can get help when I need to file a claim.
Insurer: Figo
By: Lennon’s mom
Unleashed Frustrations-My Experience with Peter Best
My experience with PetBest’s claim process for my puppy Cola’s wellness care was disappointing. Despite having an Essential Wellness policy, my claim for a Vetco package, Pup Shield Pro, did not cover services like rabies and other vaccinations, fecal exams, and microchipping, which should have been covered. The package was a cost-effective choice that should have benefited both parties. Under the EssentialWellness Endorsement of my policy, I pay premiums with the expectation that preventative care for Cola is covered. What I am requesting is entirely within the reasonable expectations of my policy's provisions and a standard request that should have been easily addressed. Instead, it led to a tedious back-and-forth with PetBest and Vetco, which was frustrating and concerning for the handling of potential future claims. I urge PetBest to consider this as constructive feedback for improving their customer service and claim process, reflecting the integrity and reliability policyholders expect. I just joined Pet Best on March 14 2024, a week later, I’m in the process of find a new pet insurance company. So if anyone has a recommendation, please let me know.
Insurer: Pets Best
By: Jing Huang
We love Pumpkin Insurance
Pumpkin Ins. is awesome. We have had nothing but positive experiences. Our Frenchie had spinal surgery last year and our Boston had rectal surgery this year. Pumpkin has supported us all the way. Vet bills are horrible these days. So if you have pets whether it be dogs or cats you need Pumpkin. I don’t know what we would do without it. Thank you Pumpkin.
Insurer: Pumpkin
By: Linda
I put a claim in for my puppy because…
I put a claim in for my puppy because she injured her paw and it was denied. The date was last year.
Insurer: Figo
By: customer
Luna’s Surgery
It’s so easy to submit a claim and get get reimbursed the expenses incurred towards Luna’s surgery and hospitalization. During our traumatic times, pet insurance provider did a wonderful job in processing our claim.
Worth it
After our dog spent several days in the ER, we were presented with a very large bill. The claim process was extremely easy - used the app to take pictures of the invoice and submit it. It took about three days to get approved and payment was sent. I was skeptical about purchasing “pet insurance” initially but this helped us avoid a big financial hit when we couldn’t really afford it.
Insurer: Embrace
By: Ray R
Efficient process
I have come to rely on Trupanion's Customer Service for excellent service no matter the situation. Folks there are calm and well-informed so they can answer questions and process claims effectively. Their courtesy is seldom found among others in their line of work. Many cheers and thanks for handling the variety of questions and claims I have had so kindly and efficiently.
Insurer: Trupanion
By: Patricia