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Fair pricing and seems to be more than…
Fair pricing and seems to be more than adequate coverage
Insurer: ManyPets
By: customer
Started off loving this company...
Started off loving this company - had a great experience signing up with them and have had great customer service experiences. When we first got our dog last year, I loved that they offered wellness coverage as I couldn't find that in most places. I was consistently reassured when I signed up that I could always change/downgrade my plan when it came time for renewal, so I opted for a higher coverage plan since it was my first time with pet insurance and my first dog, just to err on the side of caution. With my renewal coming up I called to discuss changing my plan going forward (as I found I didn't need as full of coverage as I originally got), and am hitting financial strain in which I need to be more cost-conscious. Now I'm told they've changed their system, and the lower coverage options I had before (and was talked out of with the promise of being able to change them down the line) are not an option anymore. It's really disappointing to not give your customers a heads-up with changes like this, and at least give the existing customers the option of changing before you implement this change company-wide. I'm still deciding how I want to move forward and if I want to continue using them knowing that this is how they treat their customers.
Insurer: ManyPets
By: Tiffany
Prompt, Accurate Reimbursement
Nora, our Boston Terrier pup, has been insured by Pets Best for more than a year. We appreciate the seamless way underwriting interacts with her veterinarian if necessary while expediting payment. I am aware of what is not covered in this policy, so there are never any surprises. The on-line system is easy to use, and I am grateful for the help these payments make in keeping Nora healthy. Customer service reps are really top notch.
Insurer: Pets Best
By: JerseyGirl
Helpful and knowledgeable
The lady I spoke with was very knowledgeable, and was able to help me enroll !!
Insurer: Trupanion Canada
By: Johanne
Service was clear polite and informative
Service was clear polite and informative
Insurer: Trupanion Canada
By: Joel
It was easy to understand whatâs covered and whatâs not. The process was efficient and response time was as excellent.
It was easy to understand whatâs covered and whatâs not. The process was efficient and response time was as excellent.
Insurer: Trupanion Canada
By: Mary
My first Trupanion experience.
Information was very professionally delivered
Insurer: Trupanion Canada
By: Marc
A great insurance company for your pets
I always recommend Trupanion to dog owners, Iâve had nothing but positive experiences with them. Everything goes really smoothly. An excellent company to have your pets insured with.
Insurer: Trupanion Canada
By: Carl
Twelve years with Trupanion
During the 12 years that our Gwynna was insured by Trupanion, I always received prompt claims service. The few times that I had to phone Trupanion, I was impressed by the kind & thoughtful people who helped me.
Insurer: Trupanion Canada
By: Diane