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WARNING AVOID THIS COMPANY AT ALL COSTS...... GOING ON 4 MONTHS JUST FOR THE LAST CLAIM
THIS MEANS I CAN NOT PUT IN ANY MORE CLAIMS AS THE MAX TIME ALLOWED IS 3 MONTHS......SO THE SCAM IS WE ARE WORKING ON YOUR LAST CLAIM..... AND THEN WHEN THE TIME EXPIRES THEY SAY....WE ARE SORRY WE WERE ABOUT TO REFUND YOU BUT THE TIME HAS EXPIRED...... WORST COMPANY EVER.....AND I AM STUCK HERE WITH A DOG WITH PRE EXISTING
Insurer: MetLife
By: john
Ten stars!!!
Our last dog was quite healthy but needed some therapeutic help as he aged with amazing results.. but we did not have any insurance. When we found our new dog, we knew we wanted to have insurance and I chose Healthy Paws. Well, Finn (new dog) has had a TON of issues. Skin, ear, bladder stones, nasal bacterial infections, and an ongoing cough to name a few. Healthy Paws has been beyond amazing. I feel bad that we have received so much more $$ benefits than we have paid in... not even close. They are quick to review and authorize invoices and have not refused to approve a procedure yet. It is comforting to know that Finn will get the care he needs. So glad I chose Healthy Paws and recommend to ALL my friends with pets.
Senior dog
MetLife Pet has covered both of my 11 year old dogs. The claims process is easy to use. They are great about staying in touch during the process and the time between submittal and reimbursement was very reasonable. I recommend the coverage for dogs of any age.
Insurer: MetLife
By: Michael
So glad we got this insurance
Wr adopted 2 cats after being pawless for a couple of years. I decided to get insurance, thinking it really wouldn't pay off for a few years. Within the 1st year and a half, both had major dental surgeries totalling over $4000 and Met Life paid with no issues. Approved within a couple of days and the money deposited within a couple of days after that. The online submission takes just a couple of minutes. I cannot recommend them highly enough.
Nothing but canned responses
In addressing the recent interaction with Healthy Paws, I am compelled to express my profound disappointment in their handling of customer concerns. The company’s response, both via email and over the phone, appeared to be a standardized, boilerplate reply, clearly crafted to align with HR guidelines rather than address the specifics of customer grievances. The email I received bore the subject “Action Needed,” yet, paradoxically, led to the unilateral cancellation of my policy without any required action on my part. This experience raises serious questions regarding the integrity of Healthy Paws and their commitment to service, especially for long-standing customers. It is crucial for all policyholders, particularly those with aging pets, to be aware of the potential disparities in treatment and the inequities that may arise as a result. This situation underscores a worrying trend in the company’s customer service practices that deserves scrutiny and public awareness.
Insurer: Healthy Paws
By: sasan sazgar
The agent was uplifting
The agent was uplifting, had a passion for the animal world, and quite knowledgeable. She took time to care.
Insurer: Prudent Pet
By: Tammy Wicker
Josh Sabado was extremely helpful and patient.
Josh Sabado was extremely knowledgeable, patient, and helpful. He answered all of my difficult , confusing questions. We locked in the provided rate and Fetch is now our Bichon Frise’s health insurance provider. Compared to the 7 pet insurance companies we looked into , Fetch has the best rates.
Insurer: Fetch
By: Maureen Akunwafor
Dependable and timely with payouts!
Dependable and timely with payouts!
Insurer: Trupanion
By: Keith Davis
Spot has been a good insurance company…
Spot has been a good insurance company to work with. They make the claims process easy and explain what is covered and what is not on each payment. Everything is laid out clearly so we know what we will be paying.
Insurer: Spot
By: Dori Smith
Excellent customer service
Rebecca was excellent and very helpful! She thoroughly explained the process and levels of coverage and was one of the main reasons I finalized everything.
Insurer: Prudent Pet
By: Lisa Taylor