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Good Luck with getting medical recognized!
I have taken over the policy on a female dog that we got back as they went with ASPCA instead of the company we recommend when puppies go home. In 40 years of breeding we have never had insurance on a dog of ours. So this is a new experience for me. I assisted the prior family in getting the medical they needed to get the deduction properly credited. It seems there are different levels of phone help on the denial letter. We got a letter that said the claim was denied as there is not a policy in effect! The website is easy to work through but the denials are insane. They say they don't have medical always first comment. Then when the vet has emailed the medical 4 times! So I started to get a copy of the medical and send it myself. They want the SOAP notes. Not the notes that come in with the bill for the visit. They have 2 stars only for the deductible credits FINALLY being recognized after 3 calls and many hours of my time. Now since I have submitted more bills for the conditions they have paid for before I am waiting to see what happens when they have to send out money to us. So far they are super with the auto pays coming out to them.
Insurer: ASPCA
By: DDC CUSTOMER
Problem was resolved fast and easy
Problem was resolved fast and easy. Very pleasant representative
Insurer: Fetch
By: Cindy Inayoshi
Extremely slow in deciding whether to…
Extremely slow in deciding whether to pay for medicine for my puppy's Giardia. I've given SOAP documents and lab reports. Still no answer. How long should this take, for heaven's sake!
Insurer: Fetch
By: Jan
Having health insurance through…HealthyPaws-Rating
Having health insurance through HealthyPaws was one of the best thing we could of had done for our tiny fur babies. The claims are easy to file, the process is quick and every time we had called customer service we always got the most thorough answers to our questions. Highly recommend to any first time potential customers of HealthyPaw to register, won't regret it.
Insurer: Healthy Paws
By: Hajnalka Detsis
Easy to file claims!
Claims are so easy to file and commication is prompt and clear!
Insurer: Fetch
By: Ashley Campos
I.not happy
I. Am still waiting on my claim for my dog visit for his shots.This is my first Claim. It has already been two weeks and have not heard a thing.
Insurer: Spot
By: customer
Trupanion saved my puppy's life!
I highly recommend Trupanion! They are the best pet insurance service hands down! They made it so easy to sign up -- I started getting emails from Trupanion soon after we got our puppy - they had all of my information from my primary vet! They made it so easy to sign up for 1 month of free coverage just by clicking a button on an email - and it signed us up for full coverage! Clicking that button was the best decision I ever made! Unfortunately, our 10 week old puppy got very sick - resulting in her having to stay 4 days in the emergency veterinary hospital. As you can imagine, that wasn't a cheap stay. My husband and I would not have been able to afford our puppy's life saving treatment if it were not for Trupanion! Even though we were just signed up for that 1 month free trial, Trupanion covered 90% of our emergency vet bills. Luckily, the treatment worked and saved our puppy - but it would not have been possible without Trupanion! They made it super easy and convenient - they worked with the emergency veterinary hospital - approved the treatment plan and bills and paid their portion up front! We can't thank Trupanion enough! I will be referring all my pet loving friends to Trupanion from now on! THANK YOU!
Insurer: Trupanion
By: Emily
Quick and Easy process
Easy to file the claim and review was fast. I received my payment in only a couple of days
Insurer: Prudent Pet
By: Jenn O.
Very easy
My first time getting pet insurance. Everything has been simple and smooth! I have not had issues
Insurer: Spot
By: Amanda L
Easy to set up
My call with the customer service representative was outstanding. She provided a detailed explanation of the Trupanion offerings and was very personable and genuine.
Insurer: Trupanion
By: MN