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Excellent customer service
Excellent customer service. Very efficient and professional. Claims were processed very quickly.
Insurer: Embrace
By: Sook Chai
It was very easy to enter the claim via…
It was very easy to enter the claim via the app, and the payment was speedy.
Insurer: Spot
By: Maria Neece
I love embrace but…….
I love embrace but this claim was the first injury claim I’ve ever submitted, and it took a longgggggggg time to process! And it also was stuck in the step of checking history ? Well didnt you already do that? It was super frustrating to me! Also when then send you explanation of benefits PLEASE give us LAMENT terms WTH Im already frustrated with waiting 3.5 weeks to be reimbursed now I don’t want to be guessing on if his 6000 surgery will be covered? And spend more time on hold then 3-4weeks more to get reimbursed for that
Insurer: Embrace
By: Nancy Rodriguez
Claims are processed fast and Spot’s…
Claims are processed fast and Spot’s EOB’s are very easy to read and understand. I have had 4 claims with my Frenchie and I am very satisfied.
Insurer: Spot
By: Tina Reynolds
I just like it that they answered my…
I just like it that they answered my call right away when I was in the clinic with my dog. Answered my questions promptly
Insurer: Prudent Pet
By: Elisa Galleros
The young woman on the phone
The young woman on the phone, Dominique, was patient and explained everything to me.
Insurer: Trupanion
By: MARY
Great to work with…
My cat experienced a serious liver ailment. She had to be hospitalized for several days. I submitted the claim to Embrace and they settled it quickly. They kept me informed as to the progress all along the way. They copied me on emails they sent my vet, which I really appreciated. When I called them, they were friendly and helpful. I am impressed at how fast and efficiently they worked on my claim. I'm also very happy they covered my claim. I have recommended them to others and will certainly renew with the
Insurer: Embrace
By: Carolyn
Very Happy
The representative, Josh Sabado was very well informed and answered all my questions. He was very nice and patient and made me feel confident that this is the best company for pet insurance.
Insurer: Fetch
By: Not happy
Simple and Effective Process
The process of uploading my documents, combined with turn-around time, is the simplest and least stressful insurance claims process for us. We love Embrace because when your pet has health issues, they allow us to focus on taking care of our 4-legged kids rather than worrying over administrative tasks. Thanks Embrace!
Insurer: Embrace
By: RICHARD DAVIS