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Customer service and communication is…
Customer service and communication is AMAZING!!! They have always paid my claims. Thank you.
Insurer: Embrace
By: Lezlie Manukian
Very grateful to still have my Best Girl
Very grateful to still have my 14 year old Mini American Sheperd! She is the goodest girl, and needed her spleen removed. I would never have been able to afford all the vet visits and ultrasounds without Trupanion. I have it for all 3 of my dogs, and yes, it was more expensive for an older dog. But 100% worth it! They covered 90% of the costs outside my deductible, and at times the reimbursement was direct deposited into my bank faster than the vet bill hit it!
Insurer: Trupanion
By: Lisa Chambers
Great experience
Super quick and easy process! Highly recommend.
Insurer: Healthy Paws
By: Amanda
Healthy Paws for the win!
When our three-year-old healthy cat suddenly had a major medical emergency, we didn’t think twice about getting her the care she needed. We quickly wracked up about $7,500 in vet bills, seeing a specialist and doing multiple tests. We had never submitted an insurance claim for a pet before, and we were nervous. Thank goodness we chose Healthy Paws to cover her when she was still a kitten! They reimbursed us for everything we expected, given the plan we chose. I can’t thank Healthy Paws enough for how easy they made the process and how quickly they processed our claims! It was a relief to know we wouldn’t have to shoulder the financial burden alone, and we were able to focus on helping our kitty recover. Thankfully, she is doing much better now and we are grateful to have our family member back to her sweet, playful self.
Insurer: Healthy Paws
By: Katie
Great support in a rough period
My animals have been largely healthy, but we've had a rough patch lately. Our older dog was diagnosed with Osteosarcoma earlier this year, and our younger dog had major jaw issues requiring surgery. We've been through radiation treatment, chemo, amputation, and a jaw surgery in the last 3 months. I've submitted over $28k in claims this year alone (another $5k in 2022). Trupanion paid it all, in a timely manner (minus deductibles, coinsurance, and non-covered exam fees and taxes). I will absolutely continue to keep Trupanion insurance on all of my animals. I couldn't appreciate them more when things get tough. It was nice to be able to navigate this difficult period knowing cost was not an issue, the animals received the highest quality of care they could get. I recommend them to everyone.
Insurer: Trupanion
By: James Bleuer
Stick with it - it pays
Signed up for insurance for my now 8 year old German Shepherd when he was nine weeks old. For years he was really healthy but we kept the policy in place. Over the last year he's had some real issues with a difficult to diagnose series of infections. Throughout the process Trupanion paid exactly what they'd committed to pay, with speed I did not expect. He's fine now but needs monthly injections to keep him clear. They continue to cover these - I'm thrilled.
Insurer: Trupanion
By: Daniel Knodle
DECEPTIVE
They cancelled my policy that I had for 12 years because it will be "not available in my state" How convenient! Now they offered me a new one, basically THE SAME COVERAGE, but triple the price! The new one will cover specialty food. When I sent the first claim, they told me they wont cover it because it was a "pre existing condition" Even when my dog was insured with them with NO GAP. The most deceptive company I've ever seen.
Insurer: ASPCA
By: Rolando Felizola
Everything i tried to file they call…
Everything i tried to file they call precondition. Not happy at all
Insurer: MetLife
By: A S
We are new to the Fetch Family
I had the pleasure of talking with Amanda Mellow on the phone. We were looking to change our carrier for Rascal. The company we are currently using was no longer meeting our needs. A friend recommended Fetch to us. Amanda was courteous, knowledgeable and helpful. She walked me through what Fetch has to offer, answering any questions as they came up. She made the decision to switch easy.
Insurer: Fetch Canada
By: M. Ward
Great people, very fair premiums, easy sign-up process
A friend had recommended Trupanion for our 2-year-old Australian shepherd. Signing up was a truly positive experience. Our sales specialist, J Holaka, made it all much easier than I had anticipated. He gave me clear and concise explanations for all my questions. He was friendly and not at all overbearing. I came away with a truly positive impression of the company and look forward to dealing with the folks there for many years to come.
Insurer: Trupanion
By: new customer