223,014+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,014 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Amazing customer service
Amazing customer service, very clear and easy to understand as well as helpful. thank you
Insurer: Furkin
By: Stephanie
Attempted to submit a claim for a pae…
Attempted to submit a claim for a pae infection. After weeks of waiting, was "declined" because of missing documentation. After trying to get more info through the chatbot, was able to get a person who told me more documentation was needed about the start of the episode. I explained that all vet notes from the first visit related to the episode until the infection resolved were shared...so my case was reopened. 2 weeks later I was just informed that my claim was again declined because I didn't demonstrate that my pet had a recent check-up (prior to the infection). There was no mention that this was necessary in the instructions to submit the claim. And again - instead of "declining" just ask me to provide the proof of check up...I would have gladly done so. Bottom line - feels like they're doing everything NOT to collaborate..just want to avoid paying Addendum - after multiple back-and-forths with Fetch Associates I was able to get my claim approved. My review, however, is less about the end result and more about the experience. It would have been so much more collaborative (helpful) for Fetch to reach out to tell me they needed more information, instead of notifying me that my claim was 'Rejected' and forcing me to reach out to them to better understand why and what was required to fix it ('Reject' at Fetch appears to not be a final decision...more like "Rejected...for now")
Insurer: Fetch Canada
By: Adam Rapoport
Just submitted my first claim…
Just submitted my first claim reimbursement and it was promptly paid!
Insurer: Figo
By: Anne
Great Service in Timely Manner
The hold time to speak with someone was very minimum. The processing of my claims was done in a timely manner. Love their website!.
Insurer: Pets Best
By: Patricia Moore
Enrollment as well as set up process…
Enrollment as well as set up process was so easy!
Insurer: ASPCA
By: Cindy Brown
Trupanion and Fetch
Prompt and excellent service.
Insurer: Trupanion
By: Robert
Easy to sign up....my dog is new and I…
Easy to sign up....my dog is new and I changed her name after registering and had to call ASPCA to change the name of the dog covered. Wish that was allowed on my insurance site via a simple update or "change pet info" but it wasn't...only adding another pet....couldn't modify info already submitted
Insurer: ASPCA
By: Fox Keri
I paid my years worth of premiums in…
I paid my years worth of premiums in full in early March. I submitted claims for $500 for a 10 yo healthy dog but he needed some health maintainence. I got back $83. This company is a scam, they don’t answer their phone and don’t return phone calls. I did speak to one very nice man who was relatively new with the company. He tried to be helpful but to no avail. I requested the balance of my unused premiums back. DON’T USE THIS COMPANY.
Insurer: Embrace
By: Jane Sturtevant Janee
Excellent Company
Trupanion has been excellent to deal with and fair in their coverages. My little pug has had some ongoing issues that will probably continue for his lifetime however Trupanon has been fast and efficient in reviewing and paying our claims. When I had a question and called their phone line, the service representative was friendly and helpful and even those little things such as mentioning my pet's name in their emails, just feels nice. None of us wants health issues for our pets but Trupanion has been a life saver for us and our adopted pug Charlie. He's had a rough start to life but Trupanion has certainly helped us get through some of those unexpected vet costs.
Insurer: Trupanion Canada
By: Carol
Nothing yet
Nothing yet. Haven’t needed to use Spot yet
Insurer: Spot
By: Barbara Keltos