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Very easy to make claim on line
Very easy to make claim on line
Insurer: Embrace
By: Customer
I spoke with Samantha great customer service!
I spoke with Samatha who took the time, patience and knowledge to put me into the perfect plan for my Boston Terrier, Sir Oliver! I needed to make an adjustment on my plan and we worked thru it. Samatha got a five star from me and deserved a 10! Thanks again Samatha for the great customer service! You are an asset to your company and I hope they recognize you! Steph and Sir Oliver
Insurer: Fetch
By: Steph
Warning! Read and review Trupanion Policy.
[Updated June 03] After the third review of my claim Trupanion has covered the majority of my claim, less the $500 deductible. Thank you Mary and Trupanion for your special consideration due to the circumstances. I will modify my review to 4 stars accordingly. [Original review May 26] I have had several dogs covered by Trupanion in the years since my 1st enrollment in May of 2005. My experience with Trupanion [formally Vet Insurance] has been very positive through some very costly medical issues over those nearly 20 years. My most recent experience has been anything but positive. I am currently the very proud guardian of 4 dogs, only 1 of which, a 13 yr old female, is currently being covered by Trupanion since she came to me in 2013. Trupanion has not paid out one penny in claims over the past 11 years for my very healthy girl, although I am paying $190/month in premiums, just for her coverage. Recently during my girls annual check up it was recommended by my Vet that she have a non emergency dental procedure, no recommended time frame was given. Due to circumstances, I cancelled an initial appointment for the procedure scheduled for 14 days after the recommendation. Not remembering a line in the policy, I took out 10 years previous, stating a dental procedure had to be completed within "3 months". I unfortunately waited 3 months less 2 days to make an appointment, however the procedure could not be completed until 3 months and 15 days after her initial appointment. Because I did not keep up on every nuisance and word of the Trupanion Policy, Trupanion rejected my claim and an appeal made both by myself and my Veterinarian explaining the circumstances. Despite paying $9,412.02 in premiums over the past 10 years 5 months for my girl alone, Trupanion has decided to rejected my claim for $1,479.46 based on 1 line, buried in their policy. I will have to seriously consider if I wish to continue paying $189.18/month for my girl's coverage. Coverage that apparently that does not exist. A premium that increased 35% and 25% annually over the past 2 years, or find coverage that I can count on , and afford, elsewhere, as I have done with my other 3 companions. [Update May 30] Trupanion has contacted me, as stated in their reply to my review. They are going to reassess my claim once again. I am hoping for a more positive outcome.
Insurer: Trupanion Canada
By: SibeDad
They really only cover major trips to…
They really only cover major trips to the hospital other basic stuff like fleas and ticks have no coverage - even if you are giving your pet the preventative medicine. Outside of catastrophic events, there's not a lot of bang for your buck.
Insurer: Figo
By: customer
Having used a competitors insurance…
Having used a competitors insurance policy for my previous dog, I am breathing a sign of relief. Payment took about a month, but considering the amount of the claim, it is understandable. Your company is excellent!
Insurer: Pets Best
By: Catherine
Dropped after 8 years of loyalty
I have had Nationwide Pet Insurance for 5 different pets since 2016. Every year they have raised my premium on all of my pets policies, some even going up over 100% a year. I have kept paying it and not complained because if anything happens to my pets I will have peace of mind and be able to do everything in my power to take care of them. I have never missed a payment on any policy. I work in veterinary medicine and have sung Nationwides praises to clients. Today I got a letter that the Whole Pet with Wellness plan that I've had for years is no longer profitable for them and they are not renewing my pets policies after this period expires. The thing about pet insurance that makes this so unfair is that no pet insurance covers pre-existing conditions, so any medical issue they have had their whole lives will not be covered under any new insurance plan they get. I have done the right thing by my pets for years and years only to have the rug pulled out from under me by a multi million dollar company. This is why people don't trust pet insurance. I don't know what the answer is but this isn't it. I will never recommend Nationwide to anyone ever again.
Insurer: Nationwide
By: Angela
Carmen was AMAZING
I called the help line and was immediately answered, no wait. Carmen was really kind and helpful. She listened to my problem, she asked leading questions to get to the root of my issue. She then helped me fix the problem really quickly and efficiently. Carmen was AMAZING. Loved speaking with her.
Insurer: Prudent Pet
By: Catherine Reichert
Not worth the price
Have had this insurance for a couple years and had to use it for the first time this year. Had a procedure pre-certified and approved and then rejected after the procedure. Then a stomach bug medication that should have been covered was rejected for being a “wellness medication” even though it was for an active illness. The insurance cost has gone up significantly every year so it’s no longer worth it for our family
Insurer: Embrace
By: MJ
Don’t waste your money on this garbage…
Don’t waste your money on this garbage insurance. They won’t cover anything you need for your dog.
Insurer: Pets Best
By: Alex Zuniga
First Claim Experience
This was my very first claim through Embrace Pet Insurance. Their process was clear on how to get medical information to them. Their status updates were also great.
Insurer: Embrace
By: Ruth Spargimino