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Terrible customer service, tired of writing, appeals …
Almost every time I submit a claim the claim has been denied. Then I. submit appeal number one with a lengthy explanation of why the appeal should be reconsidered. No good, I’m asked to submit appeal number two. This effort goes on for months. I don’t think that the people reading these appeals have the customer’s interest in their minds. After several months that claim was finally paid. Now I am working on another claim which I am up to appeal number two. I wish that someone from your company would make a personal call to me so that I can go over the problems that you’re people, do not understand when I write my appeal. My dog does not have peritonitis, and she never did have peritonitis. The last statement that you sent me denied my claim with three pages written about peritonitis. My dogs problem was an infection in a tooth in her mouth that was cracked in half, which was infected and abscessed. The records show, on the x-rays, that the only problem was that one tooth. Why doesn’t someone take the time to either call me, or my veterinarian to explain, why this claim should be paid. While my dog was under anesthesia, I had her teeth cleaned. I did not expect to get paid for the cleaning of her teeth and the potion of time spent with anesthesia. This piece is separate and I do not want to get paid for it. However, the extraction of the tooth and the medication that followed along with that portion of the time she was under anesthesia and the x-rays should be paid. I am fed up with all this back-and-forth with your company. My yearly insurance is over $800 a year please check my records and help me to understand why your company provides such poor service.
Insurer: Pets Best
By: Joan Carini Scaccia
I loved the experience of becoming…
I loved the experience of becoming enrolled in Spot Insurance and look forward to a happy experience insuring my kittens.
Insurer: Spot
By: Ann Catherine Flood
Great Company
Our Fig required knee surgery costing over $3000. After surgery, we submitted our claim to Healthy Paws. The process was so easy. In about a weeks time, we had a check allowing us to concentrate on caring for our sweet girl instead of worrying about a huge vet bill. The company even sent an email inquiring about Fig's recovery. It was so comforting to have Healthy Paws as Fig's health partner!
Insurer: Healthy Paws
By: Linda
We love pets best!
We love pets best and refer to as many people as we can. Great price, coverage, and care of my pride and joy, Havoc. I have peace of mind knowing if something happens, we are covered.
Insurer: Pets Best
By: Kylee Jerome
Not only the best price but very kind…
Not only the best price but very kind people helping us. We are blessed to have this insurance.
Insurer: ASPCA
By: Donna
So far, satisfied.
I like the short waiting period to get a response and approval of claims. However, I also find their insurance premium a bit pricey. I'm tempted sometimes to check alternatives.
Insurer: Fetch Canada
By: Z.Henry
Everything was great
Everything was great. The only complaint I have is that Spot insurance, live most other pet insurance companies, does not accept pre-existing conditions.
Insurer: Spot
By: MM
Easy to sign up
Easy to sign up. Coverage with my vet.
Insurer: Spot
By: Kristine Ryan Osburn
The process was very easy
The process was very easy. I’d give a 5 but I haven’t received my reimbursement yet.
Insurer: Figo
By: Carol
I attempted twice to do a chat with a…
I attempted twice to do a chat with a Vet. When you log in it lets you know your anticipated wait time. It also says they will notify you when it's your turn. That being said, the first time I started a chat, I had a 3 min wait. I waited and stayed in the app. A vet came on we sent a couple of messages, but then she stopped messaging. I never gotcan answer to my question. So I ended the chat and tried to log on again. This time it was a 30 min. wait. I opted to wait for notification when it was my turn. I was never notified. My question was is there anything otc I can use for a red rash under my pups chin. I was only looking for a yes or no, and if yes what. If it was a no, take her to the vet.
Insurer: Spot
By: My Fur Babies