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Smooth claim process
Claim process very easy and fast.
Insurer: Spot
By: Kristin
Great experience overall
All my questions were answered on every call I made. The first claim took awhile though even if I uploaded all the docs but I think it’s the vet that took awhile to respond to their inquiries.
Insurer: Spot
By: Aileen Tejero
Extremely disappointing experience
We enrolled our pup with Trupanion in 2022. Five months in to his enrolment he fell ill Trupanion paid 90% of our claim. We were very happy and loyal. In 2024 April our pet fell ill again and we submitted a claim and it is still outstanding ever since. We realized that vets don't like doing the paperwork involved ( probably there is not enough incentive) they asked us to provide paper work from our vet which was not what we signed up for. Their ad stated that they will approve a claim while we are at the vet, which is also not true, out of our two claims since 2022 one claim took minimum 10 days to settle and the other one is still outstanding since April 2024. Premiums increases every year based on our postal code ,$40, per month, they say that vet care in our postal code had increased. Since we were disappointed with the service we received , we shopped around with other pet insurance providers, their premiums for our postal code is $40 cheaper. (So vet fee increase in our area is a lie) We have cancelled our insurance with Trupanion recently. On the day of cancellation they credited our account $171 stating that it was owing to us and on the same day they took the $171 back. Since April 2024 I have received at-least 3 emails stating that our claim/appeal have been assigned to three different appeals specialists (its a delay tactic). How many specialists do you need to decide on a $440 claim. I strongly believe that its a scam, playing delay tactic, depositing and taking money into your account as they wish and without your authorization. Members be aware.Shop around there are better deals and services with other insurance providers.
Insurer: Trupanion Canada
By: Manoravy Thillainathan
The quote for my two cats is very…
The quote for my two cats is very reasonable and I really liked being able to customize the level of coverage that works for me. Thank you.
Insurer: Prudent Pet
By: Patricia Collins
So far so good!
Embrace has very knowledgeable and caring representatives and signing up was very easy. Also good prices for great coverage. I haven’t needed to file a claim yet, but so far my experience has been very positive.
Insurer: Embrace
By: Amy Goodman
Recommended
We have no regrets in choosing Healthy Paws pet insurance for our Boston terrier pup. We literally saved thousands on a knee surgery after an accident. Submitting invoices for reimbursement is simple. Turnaround is quick with no surprises. Highly recommend if you are looking for illness and injury insurance for your pet.
Insurer: Healthy Paws
By: Tommy
Amanda M
Amanda M She was very professional and sweet broke everything down to me. She was amazing ❤️🤩
Insurer: Fetch
By: Jackie poo
I have been trying Upload an invoice…
I have been trying Upload an invoice for over an hour. Both the app and the online account do not work. What good is insurance if you won’t allow me to submit a claim. Very disappointed I called pursuant to your suggestion. 20 minutes on the phone no live person. I cannot upload an invoice and no one is available to help. My one star remains.
Insurer: Fetch
By: Howard Popper
Our puppy started having seizures …
Our puppy of 10 months starting having seizures and because it was the weekend, we had to take him to the emergency vet. We sent our bill to Embrace along with the bill from our regular vet and the pharmacy. Embrace kept us updated and contacted our vets for any additional information they needed. We were reimbursed within a timely manner. Great service! I would highly recommend Embrace Insurance.
Insurer: Embrace
By: Penny Edwards
Our puppy Yoda ended up in the Vet ER…
Our puppy Yoda ended up in the Vet ER hospital with HGE. He had bloody stools and was throwing up. Spot was sent the documents and the veterinarian document and within a week the claim was paid. Thank you.
Insurer: Spot
By: Elizabeth Barnes