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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely disappointed in this insurance company.
I've had 3 events over the 8 years of my Shadow's life. I was declined once again after having submitted in June /2023 following a Lyme's infection in my dachshund / beagle cross. I submitted on-line after and uploaded the documents that were requested. Had to contact the vet myself. Now they have just returned to me after all this time to say I am now past the 30 days for completion. I've never missed a payment and put up with multiple increases over the past 7 years. Not happy, when we needed this coverage the most you of no help except to take money from us. I will be cancelling my policy. I hope people reading these reviews do not fall for their fraudulent ways.
Insurer: Pets Plus Us
By: Wendy
Very prompt with reimbursements.
Very prompt with reimbursements.
Insurer: Spot
By: Diane Anderson
Great Coverage
Great Coverage, Good Service, Fair pricing !
Insurer: Spot
By: David Jones
Helpful and supportive
When I called for help in submitting final bill, the person I spoke to was very helpful, caring and supportive.
Insurer: Spot
By: Kirsten Butala
Quick payment!
Spot paid the 80% within 3 days of submitting the invoice. Great service!
Insurer: Spot
By: Laurie Phinney
Claims process takes over 4 weeks
Claims process takes over 4 weeks. When talking to customer service reps, they are not able to help or provide any information. In fact, today when I asked about the processing of my claim now that it's been 4 weeks, the customer service agent told me that they are short staffed and that I should apply for a job with them to help with the processing load. Outrageous. I will be filing a complaint with their management. For the ever increasing premiums that I pay (on time, every time) I should not get a rude run around when asking about a 4 week old claim.
Insurer: ASPCA
By: Robyn M
Family
SPOT has been very helpful with our 2 claims that we have filed for our princess "LI'I" meaning "little one". Li'i is a rescued mix terrier and has undergone 2 procedures so far. She's a big part of our family and we'll do whatever it takes to make her feel loved. Thank You SPOT for making this happen!
Insurer: Spot
By: Kamaka Ohana
Easy to file a claim and fast response…
Easy to file a claim and fast response and payment. Reasonably priced. We really like it.
Insurer: Spot
By: Shannon M
Text too long to get reimbursed
Text too long to get reimbursed
Insurer: Spot
By: Kevin Bacchi
Happiness for my dog and for me!!
My dog was vomiting and had diarrhea for 3 days. I took him to the vet and was floored when the bill was over $600. The next day I remembered I had pet insurance. I submitted my claim and got an email 8 days later that I would be getting over $400 refunded!
Insurer: Spot
By: Sarah Hemphill