208,806+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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MetLife always comes through with their…
MetLife always comes through with their pet insurance. One of my four huskies recently had TPLO surgery. They came in clutch especially with it being at Christmas time.
Insurer: MetLife
By: customer
Claims Process
Submitting documents is very user friendly and quick. Claims are addressed in a timely manner and customer service reps are always friendly and helpful!
Insurer: MetLife
By: Beverly Litfield
Reimbursement of Expenses
Easy to use and received updates and reimbursement quickly.
Insurer: MetLife
By: customer
Thank you
I signed both my dogs up at 10 weeks and I never wanted a dollar to come between me and my dog. It was my security blanket. My friend always made fun of me saying I had insurance but when I got a bill for $6775 for when my dog tore her ACL and I paid $858. I looked back and I made a great decision a long time ago. The funny thing is all my friends are asking me for referrals cause they have animals now too. I just want to say thank you Trupanion for being so user-friendly and quick responses with quotes so I can make the best decisions I can for my pets.
Insurer: Trupanion
By: B P
45% premium increase the first year
I enrolled/purchased Pet Insurance for my dog Emma, about a year ago because of the wonderful reviews I read. It is easy to reach customer service by phone or email. Response time, friendliness, and professionalism is top-notch. Their online claims process is a little wonky but once your claims are accepted they and any payments due are expedited which is appreciated. They did deny a claim saying it was related to a pre-existing condition of allergies; however, it had NOTHING to do with her food allergy - it was something new. But I knew my chances of an appeal would be fruitless. Very frustrating. So for most of my first year with Metlife, I would have given 3-4 stars. HOWEVER........the reason I am VERY disappointed is their cleverness in exploiting an animal parent whose dog developed an illness while covered by them. I had to use the insurance purchased. At the time of the “renewal” sent to me, I used $1,531.44 out of the $5,000 annual limit. So basically, I used 30% of the benefit available to me. YET – THEY ARE RAISING MY PREMIUM by 45% I understand prices for many things have gone up. And I am an older person who knows the insurance game of “you use your insurance and your premium will go up”. I expected an increase but a reasonable one. An increase of 45% is pure exploitation. I say this because my dog developed an illness (hypothyroidism) that will always be a pre-existing condition making it hard for me to switch to another plan. They raised me that much knowing I can't get insurance for my dog elsewhere. Clever. Very clever.
Insurer: MetLife
By: Kim Nickerson
The sales representative made the…
The sales representative made the experience great and easy. Grateful for the peace of mind.
Insurer: Prudent Pet
By: Tracy
Absolutely the worst insurance
Absolutely the worst insurance. They were originally Pet Plan and privately owned. They sold it to a corporation. Then the underwriting department changed several times. I have been with them since 2002. I put my last dog on with them in 2013. They were ok. After that I switched to Trupanion. My dog had unlimited coverage and $250.00 deductible and under that plan needed a double hip replacement 2 years apart. They dropped my coverage to 70% payout with a $15,000.limit. My dog is now 12 years old. Just got my renewal for this year $2,200. It jumped up to $4,300. You read that right. They take forever to pay claims. Trupanion pays them in days. They will get you with a low rate going in. But then they have you because you can't switch because of pre-existing conditions. Do yourself a favor. Look elsewhere. Like I said do some research on the company before it was Fetch. The original name was Pet Plan. Good luck
Insurer: Fetch
By: Donovan Miller
I have been so please with Nationwide…
I have been so please with Nationwide Pet insurance. They are very responsive, courteous and a joy to work with. Glad to be part of the Nationwide family.
Insurer: Nationwide
By: Sally Hernandez
Site is very user friendly and simple…
Site is very user friendly and simple to sign my dogs up.
Insurer: MetLife
By: Carrie Cronkite
They have been great insurance for my…
They have been great insurance for my Yorkies with quick reimbursement and explanations of what is or isn’t covered. Telephone support has been great as well.
Insurer: Embrace
By: Shannon Skillern