208,806+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy to file a claim and…
Very easy to file a claim and reimbursement was within two days. Really happy with the turnaround.
Insurer: MetLife
By: customer
Fast and efficient
Fast and efficient. Easy to contact if any questions. Good explanation of benefits. Thank you.
Insurer: MetLife
By: Susan Ball
Excellent timing processing claims
Excellent timing processing claims
Insurer: MetLife
By: S P
The hospital was able to access…
The hospital was able to access benefits quickly during our stressful time.
Insurer: Trupanion
By: Toby
Quiet Policy change, denied claims
I’ve been a Healthy Paws customer since January 2022. For three consecutive years (2022–2024), I submitted my claims annually and every single one was approved. This was my established, accepted practice, and it aligned with the policy language at the time I enrolled (claims allowed within the policy period). In 2025, multiple claims were suddenly denied because they were not submitted within 90 days of treatment. This was the first time I ever heard of a 90-day rule. When I contacted customer support, I was told the policy had “always” been that way — which directly contradicts both my prior approved claims and reports from other Healthy Paws customers who still have their original contracts stating claims could be filed within the policy year. Most concerning: I was never clearly notified of this change. No email No prominent notice Only a buried message in the online portal, which I was never alerted to At the same time, my premium nearly doubled, my deductible increased from $250 to $500, and my reimbursement dropped from 80% to 70%. So I’m paying significantly more for significantly less coverage — plus stricter claim rules that were not properly disclosed. This feels like a classic bait-and-switch. If you’re considering Healthy Paws, be extremely careful: policies can change quietly, past claim approvals do not protect you, and long-time customers can still be blindsided. I’m sharing this so others can make an informed decision — I wish I had known.
Insurer: Healthy Paws
By: Qi Shayue
Been easy to work with and quick…
Been easy to work with and quick payments
Insurer: MetLife
By: Mel
It was easy
It was easy , gave me three options, able to pick what was best for me and my dog
Insurer: Nationwide
By: Ron Malone
Great Customer Service
I recently called with questions about changing my policy. I spoke to Maddi and she was so helpful and offered some great options I didn’t even know about. In a world where it's usually impossible to get customer service it was s so nice to be able to get in touch with someone friendly and helpful and get things taken care of quickly. It made my day!
Insurer: Prudent Pet
By: J
Amanda is very professional and…
Amanda is very professional and efficient. She clearly explained the process of updating the accounts and made sure that I understood each step. She was very diligent in contacting me and is very polite. Nice work!!
Insurer: Fetch
By: Icon Parking Guest