219,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The lady I talked to on the phone was…
The lady I talked to on the phone was informative and delightful .
Insurer: Prudent Pet
By: Sally Barnes
Will do anything to deny claims
Im sorry I paid premiums to this company. My dog, a Labrador Retriever, has had a pre-existing condition which I know won’t be covered- EVER. But this company would not cover his annual well check because the vet did an ear check while there. This insurance company is a donation to their company.
Insurer: Fetch
By: Debra
Dog Insurance
Compared with other insurance online, Pumpkin was the greater choice to make for my budget.
Insurer: Pumpkin
By: Ireneos Miller
Great Insurance
This is the second claim I have filed, & each time the process was uncomplicated & promptly received responds to my submission…I highly recommend MetLife pet insurance
Insurer: MetLife
By: Paula
Easy to use and understand.
Easy to use and understand.
Insurer: Pumpkin
By: Paul Sweitzer
The claims are answered promptly and…
The claims are answered promptly and are well explained every detail.
Insurer: Pets Best
By: Vilma Deliz
The WORST PET INSURANCE
I rarely write reviews, but if I can save even one person from making the mistake of buying Trupanion pet nsurance, then this was important for me to do. Submitting claims is pretty easy, but that is literally THE ONLY POSITIVE thing about this insurance company. Buying Trupanion was a major mistake that we now can't get out of unless we cancel it and have no pet insurance. If we leave and go with another company, the next company wont pay for anything our dog was treated for before, and unfortunately one of the emergencies turned out to be an issue that our dog could potentially have a problem with down the road......so we stuck! Trupanion will find every reason imaginable to not pay for your claim, and even when they do approve the claim, they pay such a small amount that it's absolutely ridiculous. TRUST ME the consumer withbfirst hand knowledge, ....NOT the pet insurance company who just wants to make money off of you. They have found a way to pay about 1/16 of every emergency vet bill we have ever submitted. SAVE YOUR MONEY and instead of paying $60-100 a month to a rip off insurance company like Trupanion, put that money into a separate savings account for pet emergencies. I am telling you that Trupanion has to be one of the absolute worst pet insurance companies out there, yet they claim how much they care about your pet. If you must get pet insurance for peace of mind, please go with a different company. I GUARANTEE you will regret if you choose Trupanion. In a recent $413 emergency bill, they paid us $8. Why bother paying us anything. In prior emergency bills they also found all kinds of loopholes and excuses not to pay. IF OUR DOG GETS HIS EYE SCRATCHED ACCIDENTALLY AND HAS AN EXTREMELY PAINFUL CORNEAL ULCER THAT WILL MAKE HIM LOSE HIS EYE IF NOT TREATED.....A GOOD INSURANCE COMPANY SHOULD BE PAYING THAT BILL MINUS THE DEDUCTIBLE. Our last emergency bill was no different. They paid such a tiny amount and we have friends who have had the same experience Please do not make the same mistake we did.
Insurer: Trupanion
By: Amy
READ ALL THE 1 STAR REVIEWS ON YELP
READ ALL THE 1 STAR REVIEWS ON YELP, GOOGLE, AND BEWARE: This pet insurance agency gets you looped into a scam of a policy where if the same accident happens twice, they don't care and won't let you use your policy. Their team also DISCOURAGES YOU TO APPEAL CLAIMS. When my ER Vet called Pets Best to send in a letter to supplement a claim appeal, the customer service agent directed for the vet to NOT APPEAL even though the same accident happened in a different situation. The fact that someone who works for Pets Best would try to sway a vet's right to appeal is so unethical and proves that their own staff knows this insurance agency doesn't authentically care about it's pets/owners and does not review each case based on individual circumstances. Once I voiced my discontent with this situation, I still waited 6 months to get an appeal answer (while still paying for a policy that I thought would later support me) and was still rejected. I've complained about this malpractice of discouraging to appeal multiple times in calls with various agents and asked to speak to a supervisor and was then told to email the main customer service email. I asked to speak to a supervisor over the phone again and haven't heard anything in 4 days. If you're looking for a pet insurance that genuinely cares and empathizes with their clients and makes you feel supported in stressful times of need, like receiving financial support from $5000 in ER bills, DO NOT select Pets Best. They'll take your money ($2,000 in my case) and not blink an eye when you actually need help. I'm at the point where I just want a refund for wasting my hope and energy, considering I haven't received a single cent in support from my claims.
Insurer: Pets Best
By: onlineshopper
Expensive for limited benefits
Monthly fees keep going up and benefits going down. Didn't get reimbursed for wellness exam even though I've been paying this monthly fee for years for that coverage. Also, response time has slowed down. Time to move on.
Insurer: Pets Best
By: Angela T