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Excellent
We have had no issues with our service so far. Claims portal takes a bit of getting used to but it is overall a very simple process.
Great service and excellent insurance…
Great service and excellent insurance coverage/ affordable! Thank you ☺️
Insurer: Embrace
By: Nafisa Jaghuri
Horrible
Horrible. Never got claims paid would not recommend
Insurer: Embrace
By: Christy
Pumpkin has provided us wonderful…
Pumpkin has provided us wonderful assistance in claims submitted for our Cooper. It has provided us with peace of mind to know how great Pumpkin is with payment of our claims.
Insurer: Pumpkin
By: customer
Amanda was excellent
Amanda called me back immediately and she patiently explained all my options to me and the various rules exceptions and all. She was very detailed and knowledgeable and I was able to choose a coverage that was perfect for my pet's needs.
Insurer: Fetch Canada
By: Gina Alza
I had just started looking around and…
I had just started looking around and the 5 star rating got me. My person made sure I got all the discounts I deserved. Got the best policy for both dogs and they insure older dogs.
Insurer: Embrace
By: Penny Fernandez
Quick refund
This was my first claim and the whole process was quick and easy. My vet emailed me the receipt from my dogs appointment so I was able to load the bill into the Pets Best system and they confirmed my request immediately and 4 days later I was sent the amount of what they were paying me and it went directly to my bank account.
Insurer: Pets Best
By: Kathy
simply not great
simply not great. or even good. extreme hassle and not easy communication. sadly I think I will cancel.
Insurer: Embrace
By: Susan Greenwood
Astonomical premium increases
While Trupanion did promptly pay a portion of my first claim after 2 years of having this insurance, they first tried to have me pay the deductible twice because there were 2 small growths to be removed in one surgery for my dog. They considered it 2 separate claims. We had to NOT remove one of the growths in our claim in order to avoid paying the $1000 deductible a second time. Otherwise, their contribution was going to be $87 on an almost $2000 surgery, after we've paid over $3000 in premiums for an otherwise healthy 2 year old dog. After 1 year of having Trupanion at $112/mo, they raised the premium to $140/mo due to 'increased costs for pets like mine in my area', then 1 year later, exactly 3 days after my claim, they raised my premium again to $175, stating the same reasons. Both times the increase was roughly 25%. Despite their claims about helping limit pet healthcare costs, their insurance premiums continue to move upwards at a rate far in excess of other types of inflation. I can only conclude that Trupanion either cannot properly assess projected costs and establish reasonable annual premium increases that align with a reasonable level of inflation and expected profitability, or they simply use scheduled and seemingly outsized premium increases to continually boost revenue on the hopes that most pet owners will be compelled by the fear of a cataclysmic future vet bill to keep swallowing these unreasonable rate hikes. I've decided to cancel this coverage effective immediately and simply budget a similar amount monthly in an investment account to help offset future vet costs. I'm willing to accept the risk of a possible large future expense over the certainty of spending evermore thousands of dollars on premiums, with no guarantees the rates won't continue rocketing upwards annually. My 'premium' payments will remain wholly mine and can grow at the same reasonable rate as my other investments.
Insurer: Trupanion Canada
By: Steve S
Embrace
Embrace, is quick and effective. You can take your pet just about anywhere in the country and they can be taken care of.
Insurer: Embrace
By: Christina Bennett