154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,321 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,339 reviews
10,806 reviews
27,505 reviews
14,171 reviews
63,021 reviews
Category with most reviews
This chart shows the distribution of review categories.
My Pets Best Insurance Experience
"I had never purchased pet insurance before. However, after my dog had a very expensive illness, I decided it was time to try it. I researched veterinary insurance, & Pets Best was one of the top 5 rated companies. I chose Pets Best for a couple reasons; my senior dog (15) could be covered, there were a variety of options with regard to coverage, premiums, & coinsurance, & the website was very user friendly. After my dog had been covered for approximately 10 months, she was diagnosed with a very aggressive lymphoma & had to be euthanized less than 2 weeks later. I submitted the vet bills online. Processing took a couple weeks, but I received emails during that time, keeping me updated on where my claims were in process. Also during that time, my quarterly payment was automatically charged to my credit card, a couple of days after my dog had died. I knew I had to call to cancel the policy, but I was so grief-stricken that I just didn't care. I was willing to sacrifice a couple hundred dollars to delay having to deal with it. It turned out that I didn't have to sacrifice the money or make the phone call. A few days later, I received an email from Pets Best expressing condolences for my loss, letting me know that my dog's policy had been cancelled as of the day after her passing, I would be refunded that quarterly premium, and also refunded the pro-rated portion of the previous quarterly premium. I can not begin to express how grateful I am for the prompt & caring service! It will be quite a while before I'm ready to get another dog, but when I am, I will be returning to Pets Best for veterinary insurance."
I have had nothing but good experiences…
I have had nothing but good experiences with this insurance! Have both my dogs on this insurance and with direct deposit, I get my money back the same day the claim is finalized. Got to choose the choice of coverage and % . Just love this insurance
Insurer: MetLife
By: Mattie and dash's mom
Online claims are extremely efficient
Online claims are extremely efficient, ease of use and if needed the customer service team is very helpful!!!
Insurer: MetLife
By: customer
Always efficient and dependable
Always efficient and dependable
Insurer: Embrace
By: Mike
My Lab had a serious joint infection…
My Lab had a serious joint infection and was in critical care at the animal hospital. The hospital called Trupanion and gave them the diagnosis and estimated bill. Trupanion agrees to pay the animal hospital immediately. I only had to pay a small amount of the difference. Trupanion has kept up with the cost of veterinary care. Thank you
Insurer: Trupanion
By: Jean
Definitely A Great Policy!
I have loved this policy for our cat, Eddie! The coverage is great! And the reimbursements fast! I am so happy I have this for our Eddie. It allows us to get him the care he needs, when he needs it. Without worry. This policy definitely provides, peace of mind! I would reccomend it to anyone with a beloved pet!
Insurer: MetLife
By: Jenn Wilkes
Needs improvement on process
Overall, I think this company can improve on their communication & claims/approval process. I receive duplicate requests to submit documentation for claims when they've already been submitted. Their app also does not align with their web portal. That improvement would make the experience better as well
Insurer: Healthy Paws
By: Jessica
First time having pet insurance
The person I spoke with was kind and patient in answering my questions.
Insurer: Prudent Pet
By: DLC
A Nearly 100% Premium Increase
I’ve been with Embrace for about seven years. Until now, I had no major issues and only filed a few small claims. This past year, my dog needed ACL surgery, an expensive but necessary procedure that Embrace covered. I appreciated that, but any goodwill I had evaporated when I received my renewal notice. My annual premium is jumping from $1,300 to $2,500. That’s almost a 100% increase in a single year. When I called to ask why, I was told it wasn’t because of my large claim, but honestly, it’s hard to believe. How else can you explain doubling the cost? This kind of pricing is not just frustrating, it’s punishing. Many of us can’t afford that kind of sudden increase, especially after already paying thousands over the years for coverage we hoped we'd never need. I understand costs rise as pets age, but this is excessive and feels exploitative. Pet insurance should protect pet owners from financial strain, not create more of it. Embrace needs to be transparent and accountable for how these massive rate hikes are justified, because right now it feels like loyal customers are being taken advantage of the moment they actually use the coverage they’ve been paying for. I expected an increase, but this is absolutely unacceptable.
Insurer: Embrace
By: Gwendolyn Tornatore