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Disappointed
At my renewal, my cost monthly doubled! I’m thinking of cancelling!
Insurer: ManyPets
By: Babe Lynch
12 1/2 years of outstanding coverage.
We got Healthy Paws Insurance for our dog when she was a puppy. For the next 12.5 yrs of her life, she had multiple surgeries covered by insurance. No questions asked, easy claim submission and fast reimbursement. Having this insurance helped us make medical decisions to help our dog without the worry of how are we going to afford this. Here is what was covered over 12 years- As a puppy she licked something that caused an allergic reaction in her throat so she had to be hospitalized, had an endoscopy and medication to treat. She kept getting urinary tract infections. Insurance paid for tests and medications. Finally it was discovered her vulva was tilting in such a way, urine would pool causing infection . A vulvaplasty surgery fixed the problem. Her knee pain required TPLO surgery, the vet said most likely the other knee would need it too. It did, but then the 2nd knee got an infection and they had to take out the hardware. So, 3 knee surgeries within a 5 year period. At the end of my dear dog's life, she was treated for a massive tumor on her liver, which ended in her passing. Again, Healthy Paws paid per the contract and then took care of refunding my last month of prepaid premium and thoughtfully sent a very nice sympathy card. Thank you everyone at Healthy Paws for giving us peace of mind in providing care for my dog.
Insurer: Healthy Paws
By: Rebecca Strickland
This is the second time I have used my insurance
This is the second time I have used my pet insurance.once for each pet. I filed the claim on the app, which was very simple. The turn around was within 2 and 1/2 weeks and they have sent me a check. Minus my deductable and my 20%. My experience so far has been exceptional. I highly recommend Pets Best!
Insurer: Pets Best
By: Glynda
Super Easy to submit a claim
This submission went off without a hitch. I used my laptop because the APP is annoying.
Insurer: Embrace
By: Linda G
Rebecca was great
Rebecca was great, a true help. I hope this insurance will be exactly what it says it is. The process was clear, easy.
Insurer: Embrace
By: Rosangela de Azevedo
I call and ask how you all pay ..the…
I call and ask how you all pay ..the lady explain it very well .understood more about it and hoping i never half to use it
Insurer: Prudent Pet
By: Linda Allen
Excellent pet insurance
Easy as can be to submit a claim. Payments sent fast without any complications. Long time customer—very satisfied.
Insurer: Pets Best
By: Bill Donnelly
Good company but the monthly
Good company but the monthly charges are very expensive. There was no hassle when I canceled the policy.
Insurer: Embrace
By: kim french
Great service
The staff was wonderful in assisting me with my claims. Not only is submitting claims through the website both intuitive and quick, when an issue arose with missing paperwork, the staff was extremely helpful in getting to a resolution. I had issues with paperwork from a previous vet and although it wasn't a quick resolution, due to the vet, Embrace was very patient and extremely helpful in getting to a positive resolution.
Insurer: Embrace
By: Joy
Used to be a great insurance, not anymore
I’ve been a customer for more than 7 years. They used to have the best premium and customer service. I understand the increase in premium( my dog is not getting any younger) , but they started to give me a hard time with claims. They refuse to cover medically nessesary tests even after I provide notes from the vet. If I submit a claim once a year, no matter what is in there, they refuse to cover because they look at it as a wellenes exam. They don't read any medical records. Also, their customer service went down dramatically. People answering the phone sound like they just woke up and can barely talk. There is no way to trarck the appeals other than call them, but the only thing that would tell you is just to wait for an email which is always a script. I am now looking for a different company for my dog’s insurance. Hope they will at least have a better customer service.
Insurer: Healthy Paws
By: Anna Shpilsky