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Attempted to submit a claim for a pae…
Attempted to submit a claim for a pae infection. After weeks of waiting, was "declined" because of missing documentation. After trying to get more info through the chatbot, was able to get a person who told me more documentation was needed about the start of the episode. I explained that all vet notes from the first visit related to the episode until the infection resolved were shared...so my case was reopened. 2 weeks later I was just informed that my claim was again declined because I didn't demonstrate that my pet had a recent check-up (prior to the infection). There was no mention that this was necessary in the instructions to submit the claim. And again - instead of "declining" just ask me to provide the proof of check up...I would have gladly done so. Bottom line - feels like they're doing everything NOT to collaborate..just want to avoid paying Addendum - after multiple back-and-forths with Fetch Associates I was able to get my claim approved. My review, however, is less about the end result and more about the experience. It would have been so much more collaborative (helpful) for Fetch to reach out to tell me they needed more information, instead of notifying me that my claim was 'Rejected' and forcing me to reach out to them to better understand why and what was required to fix it ('Reject' at Fetch appears to not be a final decision...more like "Rejected...for now")
Insurer: Fetch Canada
By: Adam Rapoport
Just submitted my first claim…
Just submitted my first claim reimbursement and it was promptly paid!
Insurer: Figo
By: Anne
Great Service in Timely Manner
The hold time to speak with someone was very minimum. The processing of my claims was done in a timely manner. Love their website!.
Insurer: Pets Best
By: Patricia Moore
Enrollment as well as set up process…
Enrollment as well as set up process was so easy!
Insurer: ASPCA
By: Cindy Brown
Trupanion and Fetch
Prompt and excellent service.
Insurer: Trupanion
By: Robert
Easy to sign up....my dog is new and I…
Easy to sign up....my dog is new and I changed her name after registering and had to call ASPCA to change the name of the dog covered. Wish that was allowed on my insurance site via a simple update or "change pet info" but it wasn't...only adding another pet....couldn't modify info already submitted
Insurer: ASPCA
By: Fox Keri
I paid my years worth of premiums in…
I paid my years worth of premiums in full in early March. I submitted claims for $500 for a 10 yo healthy dog but he needed some health maintainence. I got back $83. This company is a scam, they don’t answer their phone and don’t return phone calls. I did speak to one very nice man who was relatively new with the company. He tried to be helpful but to no avail. I requested the balance of my unused premiums back. DON’T USE THIS COMPANY.
Insurer: Embrace
By: Jane Sturtevant Janee
Excellent Company
Trupanion has been excellent to deal with and fair in their coverages. My little pug has had some ongoing issues that will probably continue for his lifetime however Trupanon has been fast and efficient in reviewing and paying our claims. When I had a question and called their phone line, the service representative was friendly and helpful and even those little things such as mentioning my pet's name in their emails, just feels nice. None of us wants health issues for our pets but Trupanion has been a life saver for us and our adopted pug Charlie. He's had a rough start to life but Trupanion has certainly helped us get through some of those unexpected vet costs.
Insurer: Trupanion Canada
By: Carol
Nothing yet
Nothing yet. Haven’t needed to use Spot yet
Insurer: Spot
By: Barbara Keltos
Avoid! Blatant bad faith company
FYI the business reply below says “get in touch via this email” yes this is the same email they blatantly ignore me on and I reference in my review. It is just bots replying to reviews to keep their scores high. Look at the other 1 star reviews on here! They're telling the truth. See how ASPCA responds to everyone telling them to call a number that no one answers just so they look like they're engaging on here. They are shady! My experience has been that after ASPCA failing to process my claim within the contracted time and after exhausting my good graces with excuses they they proceeded to deny my claims because as they claim "multiple attempts were made to obtain medical records". This is despite the fact my vet had sent them everything they requested multiple times and I too had forwarded things to them. I made numerous attempts to email them and they would send cut and paste responses refusing to even acknowledge my formal complaints. Never once did they call or email my vet, get back to me (I on the other hand spent at least 4 time on hold for 30 minutes where no one answered). They just kept sending requests for records they clearly had. Even in our email chain it was clear that they had received the necessary documents. There was no getting sense from them. I wonder if they are bots or AI. I can't think humans would be that deliberately obtuse and act in such bad faith again and again. They pay a lot of money clearly to "impartial" insurance review sites to silence honest reviews like this one and flood the internet with reviews from fake industry professionals comparing the coverage instead of genuine customer experiences.
Insurer: ASPCA
By: Joanne Davies