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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great Customer Service
The customer service I receive when I have to contact them.
Insurer: MetLife
By: Bruce
Quick & Easy Claim Submission
Submitting the claim was easy to do from my tablet. Thank you for making it available rather than having to mail anything in!
Insurer: Embrace
By: Suzanne A
Claim for dental procedures denied as…
Claim for dental procedures denied as pre-existing. They failed to "discover" the pre-existing until almost a year after we enrolled. The condition was treated and resolved (Per policy, dental treatment is covered once it is treated and resolved. We had it treated and resolved and they still denied it. They do not advise you of exclusions for pre-existing until a claim is submitted. They take the premiums and provide no coverage.
Insurer: Embrace
By: J H
It is so incredibly easy to create a…
It is so incredibly easy to create a claim!
Insurer: MetLife
By: customer
We’ve been very happy with Spot
We’ve been very happy with Spot. They’ve been fair and prompt with our insurance claims.
Insurer: Spot
By: Tracy Chelette
Your premium prices are too high and…
Your premium prices are too high and the amount you pay towards a vet bill is insufficient.
Insurer: Spot
By: Kelly Tabor
Not a trustworthy company
Gave them a one star rating a year ago because I couldn’t leave a zero. Same thing. Again, what a scam. Just received notice that rates are going up again! I now pay almost twice as much to insure my two dogs as I do my whole family. Started at $100/month per pet when I signed on, now it’s $170/month. In addition to that the last claim I made, for a previously established health condition, was unnecessarily delayed in processing. Despite being submitted by the vet directly, reimbursement was withheld until Trupanion could review the vet’s chart notes. Most assuredly to look for a way out of covering the claim. DO NOT WASTE YOUR MONEY!
Insurer: Trupanion Canada
By: TR
Very easy to access
Very easy to access
Insurer: MetLife
By: jarumi Carrera
Make sure it’s right for you
Our dogs are generally healthy and haven’t had any big issues. However the denial claims have been more frequent than not and they automatically disqualified our golden retriever for anything related to hip dysplasia and denied our rescue mix for a wellness benefit without cause. I have regrets having been with Petsbest from the start. Our GR’s premiums is now 400 a month which is the same as mine! A 100 dollars a month increase from last year. We are likely to now cancel our insurance with Petsbest. I am disappointed that we have to do this.
Insurer: Pets Best
By: Young Choo