225,079+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,079 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Keep your records FOREVER
My cat suffered from resorptive tooth roots and had to have two teeth surgically removed. She needed extensive blood work to prepare her for the surgery which the vet told me would also be covered. After I paid for the surgery, I faithfully submitted my claim with all of my documents. I had at least 10 uploads. I received notification that my application was pending about two times but I never received an email asking me for more documents. After many weeks, I logged on and found that they wanted more documents. In fact, they want all of my animals medical records from August of 2018 forward. I will trouble my vet to see if I can get all of these, although I do have the receipts, but they want the so-called soap records. I cannot believe they make this so ridiculously difficult. What if you change your vet? It's a shame that a 75 year old woman has to wait literally months for a small check after paying in premiums for years. I am so disappointed and wish I had chosen another company.
Insurer: Fetch
By: Ruth Reeves
So far I have only used the wellness…
So far I have only used the wellness plan, but I have been reimbursed quickly. It is so easy to submit claims on the app and everything is done seamlessly.
Insurer: Spot
By: Michelle Bowman
Responsive, easy to file claims company!
This is a great, responsive company. I have been 100% pleased so far. I’m “sold”!
Insurer: Spot
By: Victoria
Staff were knowledgable and…
Staff were knowledgable and professional. The claim submission process was easy and efficient. The claim processing was also efficient and timely.
Insurer: Embrace
By: Susan L.
Easy and efficient filing claims
Easy and efficient filing claims
Insurer: Spot
By: Barbara Brohm
Processing times take way too long in…
Processing times take way too long in my opinion.
Insurer: ASPCA
By: Cody Gumeringer
Very calm
Very calm, professional and informative representatives. I have never had a problem in speaking and finding out information on my policy.
Insurer: Sonnet
By: Mj
HORRIBLE PRACTICES OF REJECTING CLAIMS
I signed up with Metlife Pet Insurance in March of 2023. Have filed over $900 in medical treatment for two of my pets with MetLife Pet Insurance. I was told by an agent that my insurance would cover all injuries and illnesses after 2 week waiting period and for treatments such as spaying and neutering. Every single one of my claims have been denied. I reported my one-month-old kittens who are two from the same litter, exact age. Metlife inputted the incorrect age for one of the kittens by 2 years! When I caught the mistake later, they reset my policy and had me restart my deductible payment, for THEIR administrative error. This pet insurance company is scamming customers by making it difficult to reimburse claims. I contacted customer service in mid-October to assist. They informed me the review would take 3-4 business days. It has now been over 6 weeks with no response. I have other friends and family who are sharing similar complaints. I should have known their monthly payments for the amount of supposed coverage was too good to be true. I will be following up with California Department of Insurance to flag these fraudulent practices by misstating their services upon enrollment.
Insurer: MetLife
By: Atziri
Excellent service
Excellent service, communication and support!!
Insurer: Sonnet
By: Lisa Morse