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My very first experience making a claim…
My very first experience making a claim was this past week with my miniature Dachshund who is 1 year old. She was not passing anything into her colon and was vomiting. The vet suspected an obstruction. The experience with Trupanion was nothing short of remarkable. I couldn’t believe how quickly everything was approved. It was so nice to know I had coverage when my vet suggested surgery. Thank you Trupanion for living up to what I was told!!!!
Insurer: Trupanion Canada
By: Mike LeClair
I was at my State Farm review and we…
I was at my State Farm review and we spoke about our pets during the review. Our agent, Mike Haight, had the sales manager, Courtney, come in to explain Trupanion. Later in the week we called Courtney and asked her to help us better understand the pet insurance and we stopped by to visit her. We even took one of the dogs to the visit. We felt very comfortable with what the insurance offers so we signed up.
Insurer: Trupanion
By: Kevin Mc
Protected with amazing insurance
They make it quick and easy to get reimbursed and the customer service is great! Also, I did my research and SPOT has the best coverage for the best deal.
Insurer: Spot
By: Kahea
I’d give zero stars if possible
I’d give zero stars if possible. They have fought every single claim I’ve made with both my dogs tooth and nail. Their service reps have been rude, dismissive and condescending. When asking questions they talk over you and repeat unrelated information at you. The current denial of my claim is based off of definitions not included in my policy documents. I would not recommend them to anyone.
Insurer: Spot
By: Jordon
I have used Trupanion insurance for over 5 years…
I have used Trupanion insurance for about 5 years now. They have been very responsive with any questions, claims etc. I have had a couple of my dogs have serious illnesses and Trupanion took care of them. They now will even pay directly to the vet which is so helpful. I would not switch to any other company.
Insurer: Trupanion
By: Janice Pospichal
Prices are too high, slow to process
Very slow in processing claims, find any loophole or excuse possible not to cover claims, call anything they possibly can a pre-existing condition, do not cover half of the things they should, increase prices every year SIGNIFICANTLY, pet portal is frustrating to use - should be able to view all info regarding a claim (amount, where, date, which dog, claim details etc). Do NOT recommend them for accident or illness for the above reasons. Rates in general are way too high. Adding fees for things that should be covered - like dental, prescription etc. Should always cover expenses for euthanasia, cremations etc even if wellness funds are depleted. They need to lower prices, stop claiming things are pre-existing, process claims faster, and overall provide better CS.
Insurer: Embrace
By: JenJay
The claim process is fairly easy to…
The claim process is fairly easy to understand and submit.
Insurer: Embrace
By: Mary Lou Anderson
Trupanion has been a life saver for me…
Trupanion has been a life saver for me and my dog. My dog needed an expensive surgery, and she also ended up needing a follow up surgery afterwards as well as a two week stay at the vet hospital. I have the 90% coverage policy and Trupanion has paid out over $14,000 for my pup with no hassle about the bills, and they have never raised my premium due to anything I've submitted, They are even paying for my dogs prescription food the vet wants her on. Another thing I like is whenever I call them I've never had any wait time and you get to a real person immediately and they have always been friendly. I would have never been able to afford those bills without Trupanion's help so I wanted to take the time to leave them a good rating. I would recommend them to family and friends and I'd personally get another policy on any future pet as well.
Insurer: Trupanion
By: Nathan
Response Time Outstanding
Embrace's response & turn around time was unbelievable. Had my puppy at an Emergency Vet on Sunday, submitted my invoice on-line on Monday and by Tuesday morning, $776 was already deposited in my checking account. To be very honest, I had considered canceling my insurance after an earlier claim had been denied due to "pre-existing condition". But I am glad I didn't. After my puppy had a massive blockage from swallowing something he shouldn't have and he had to have emergency procedures, I could not have been more impressed with there service.
Insurer: Embrace
By: Gayle R
Amanda Mello is amazing!
Amanda Mello, the Fetch pet advisor that I spoke with today was fantastic! So helpful and considerate. I added insurance to my Fetch account for my families new kittens and mamma cat on the phone with Amanda and she was patient and clear and friendly and I couldn't have been more pleased with her service.
Insurer: Fetch
By: Shawn Lewis