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The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
The customer service is excellent
The customer service is excellent. Claims took a little longer than usual, and the explanation of benefits was a little foggy for me, but I reached out to another customer service rep who clarified. The first rep I spoke with also expedited my claims since it was taking longer than usual because they were updating their processes. Overall satisfied.
Insurer: Fetch
By: Elyssa Nuñez
We did not expect our 14 month old…
We did not expect our 14 month old Corgi to need emergency surgery for a blockage. Embrace paid all but the deductible and the co-pay. I didn't expect it to take as long as it did to get reimbursed, but it finally was approved and when it was, the money was in my bank within a couple of days.
Insurer: Embrace
By: Patty
Best service
Excellant customer service! Quick and easy on claims. The telephone staff is polite and knowledgeable and easy to understand.
Insurer: Embrace
By: Mystery User