218,212+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,212 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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24/7 customer service is invaluable when you have a pet suffering from an illness.
24/7 customer service is invaluable when you have a pet suffering from an illness. Your customer service representatives are knowledgeable, friendly, and willing to assist and answer all questions. Invoice submission and tracking App is very user friendly. I have had a very good experience with Trupanion through my puppyâs recent illness. Thank you!
Insurer: Trupanion
By: Patricia
Excited New Member
We easy and straight forward. Also, when I had questions, I called the 24 hour service and received prompt and informative feedback. Different options for everyone.
Insurer: Trupanion
By: Jasmine
my excellent experiences
your promptness is wonderful - and I am so grateful that i signed up for Trupanion when I first "adopted" my cat (she was a kitten). she has had some very significant health issues - and Trupanion has been there to help me with the bills.
Insurer: Trupanion Canada
By: Angela
Always there for me !
You make all of my decisions regarding my dogâ¦â¦easy.
Insurer: Trupanion Canada
By: Anne
Great Sevice
Rep on phone explained all very well
Insurer: Trupanion Canada
By: Louise
Dont delay get it today
Quick fast response time
Insurer: Trupanion Canada
By: Anita
easy and fast
easy and fast
Insurer: Trupanion Canada
By: Dana
Trupanion is prompt and caring
Diamond plus service and caring. I recommend Trupanion to any dog owners I meet. I sent a longer email by replying to this email. I hope you got it. Louise Dawe
Insurer: Trupanion Canada
By: Michael
Amazing customer service
Amazing customer service, very clear and easy to understand as well as helpful. thank you
Insurer: Furkin
By: Stephanie
Attempted to submit a claim for a pae…
Attempted to submit a claim for a pae infection. After weeks of waiting, was "declined" because of missing documentation. After trying to get more info through the chatbot, was able to get a person who told me more documentation was needed about the start of the episode. I explained that all vet notes from the first visit related to the episode until the infection resolved were shared...so my case was reopened. 2 weeks later I was just informed that my claim was again declined because I didn't demonstrate that my pet had a recent check-up (prior to the infection). There was no mention that this was necessary in the instructions to submit the claim. And again - instead of "declining" just ask me to provide the proof of check up...I would have gladly done so. Bottom line - feels like they're doing everything NOT to collaborate..just want to avoid paying Addendum - after multiple back-and-forths with Fetch Associates I was able to get my claim approved. My review, however, is less about the end result and more about the experience. It would have been so much more collaborative (helpful) for Fetch to reach out to tell me they needed more information, instead of notifying me that my claim was 'Rejected' and forcing me to reach out to them to better understand why and what was required to fix it ('Reject' at Fetch appears to not be a final decision...more like "Rejected...for now")
Insurer: Fetch Canada
By: Adam Rapoport