222,727+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I needed to change the coverage on my…
I needed to change the coverage on my dog’s policy, and Katlin was very helpful with that. I now have a rate I can afford. Thank you.
Insurer: Fetch
By: Irene
My claims were processed within a week!
My claims were processed within a week!
Insurer: Pets Best
By: Christine Reyes
Did not receive Pet Insurance packet on time
I have applied for the National Pet Insurance on May 30th, but I have not received Pet Insurance packet from recommended date of arrival (three business days). I did not receive any updates about the packet.
Insurer: Nationwide
By: Ariane Reyes
Elaine was absolutely wonderful!!
Elaine was absolutely wonderful!!! Super kind, helpful and patient 😊
Insurer: Nationwide
By: n gordon
Scam Company – Takes Your Money, Avoids Paying Claims
Nationwide Pet Insurance is by far the worst insurance company I have ever dealt with. I pay nearly $200 every month to insure my dogs, but when it comes time for them to pay a claim, they do everything possible to avoid it. Based on my experience, this feels like a scam. They are quick to take customers’ money but make the claims process extremely difficult when it is time to pay. I submitted my claim on May 11, and more than a month later I still have not received any reimbursement. Instead of processing my claim, they continue to delay, create excuses, and provide conflicting information. One of the most frustrating parts is that Nationwide keeps falsely claiming that I have another active pet insurance policy. This is completely untrue. My previous insurance was canceled a long time ago, and I have explained this to them multiple times. Despite that, they continue using this false information to delay my claim and avoid paying what they owe. Customer service has been terrible. Every time I contact them, I get a different answer. Nobody takes responsibility, nobody follows up, and nobody seems interested in actually helping customers. I have wasted countless hours trying to correct their mistakes and get a simple claim processed. I have paid my premiums on time every month and provided every document they requested. Nationwide has failed to do its part. It feels like they are happy to collect customers’ money but unwilling to honor the coverage they promise when a pet actually needs care. After months of delays, excuses, and false statements, this experience honestly feels like a scam. I paid for coverage, submitted my claim on May 11, and still have not received reimbursement. This has been one of the most frustrating and disappointing insurance experiences I have ever had. I would never recommend Nationwide Pet Insurance to anyone. Save your money and stay away from this company.
Insurer: Nationwide
By: Lilian
Easy to understand and navigate
Easy to understand and navigate. Simple to understand and complete.
Insurer: MetLife
By: Timothy Croft
Pet’s Best is the WORST
We’ve had Pet’s Best for our dog and have only used it 1x. Premiums started at $69 and have now ballooned to $249! Friends have use a different company (same area/aged dog) but have used many times yet their premium is below $20. When we called Pet’s Best to ask why ours was so high we were hung up on! While waiting on hold again to cancel I insured our dog with Nationwide for $23/month. Customer service was rude and didn’t care. Still don't know why our premiums skyrocketed for no reason.
Insurer: Pets Best
By: Customer
Great rate
Great rate, payroll deducted so all is well.
Insurer: MetLife
By: Becky Altemus
Be very careful with this company
Be very careful and understand how they define a pre-existing condition. From my experience, they can deny claims based on a pre-existing condition for a condition that never existed - a condition was investigated, but when the test came back negative and no diagnosis or treatment was ever provided, they still claimed that the investigation was covered by their definition of pre-existing.
Insurer: AKC
By: Pete