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Carmen is amazing!
Carmen is amazing! Answered all my questions, extremely helpful & has awesome customer service!
Insurer: Prudent Pet
By: Beth Clark
Submitting a claim is easy.
Submitting a claim is easy.
Insurer: Embrace
By: Dahlia FLores
Just knowing your best friend is…
Just knowing your best friend is protected by insurance our Embrace Ins. is great.
Insurer: Embrace
By: Bill Page
So Incredibly Thankful for Pets Best
We have a cat who tends to be more pukey and for about two days straight we thought he was trying to cough up a hairball, well when we realized that he started gagging more and more frequently with nothing coming out, we got very worried. We thought he had swallowed something he shouldn't have and something may have been stuck. Given we already had lost time, and our vet couldn't take him for another two days, we went to the emergency vet. Long story short and $5300 later... we were so financially stressed and worried, PetsBest covered EXACTLY what they had promised per our policy with no questions asked and claims process was so easy. WE ARE SO THANKFUL to Pets Best!!
Insurer: Pets Best
By: Iva
Submitting a claim was easy and the…
Submitting a claim was easy and the response time was good. I haven't had any sick claims as of yet but I hope in the event that I do the process is just as easy.
Insurer: Embrace
By: Mel M.
Best Pet Insurance Company
I love this company. Everyone is always kind and friendly. The claim process is easy, and payments are timely.
Insurer: Embrace
By: Sybil Drigo
Atrocious Customer Service
I have been trying to resolve a claim for a visit in mid-June with my dog for an emergency nail removal. This procedure required sedation and a minor operation to remove the entire nail to the toe. I just lost my other dog to cancer 3 weeks prior to this and I lost my first dog a couple years ago under anesthesia for a routine procedure. So I have a little bit of dog PTSD, particularly when it comes to putting a dog under sedation. ASPCA covered my annual visit with no problems. But when it came to covering this visit, it took over a month to get returned. Which is understandable, the company is busy, this is not a problem. I had 3 potential vet links to upload my dogs records to in the claim itself. I uploaded vaccination records, but then ASPCA reached out stating that they need the last 2 years worth of vet records. Not a problem. I uploaded the last 3 years worth of records from my last vet to every link on the claim, I then also emailed these records to cover my basis and received acknowledgement that my email was received. A couple weeks pass, I get a notification that my claim has been rejected due to "failure after multiple attempts to receive vet records". So.. even after doing all I could to make sure every nook and cranny of this claim had the proper documentation, someone on the other end still did not do their due diligence to even look at the documents uploaded/email records? So I called and spoke to a nice representative, that stated they would look into this matter and that I would receive a call back. He confirmed that he was looking at the correct records and that at this time, they did not need anything else. I also sent a follow up email to try to have someone acknowledge what was going on, just to get this resolved. Radio silence on both the phone and email. A week later, I called again and was told, "I'm sorry, I don't know what's going on, they should be looking into it, if you dont hear back from us in another week, please call us back." Okay, guess what, another week passed and I have not heard a peep. So I called again and spoke to a representative that was the most helpful to date and I very much appreciated his help. I confirmed the vet that the records should come from, who my current vet is, removed any confusing information regarding any other vets. I was told I should get a call back the next day, most likely. Its been 4 business days since then and no word. The day after I called the last rep, I received confirmation that my initial email was received and that they understand that I have already spoken to a rep. I responded to this email today and told them I still haven't received any word on this. They did respond quickly this time, however, they stated that they have reached out to my vet to get the records and still havent heard back, it would help their process if I emailed the records........................ So I have now uploaded this to 3 different links on the claim, I have emailed this twice up to this point, AND I have confirmed over the phone with the rep that they were looking at the correct documents. It is now the end of August and this is still dragging on. Very disappointed because although, I do understand that some things can slip through the cracks, however, with the amount of due diligence that I have done on my part and the amount of follow up and borderline babysitting this process and making sure over and over that the right documentation. This is still continuing and although I have clarified who my vet records are from, my old vet, not my new vet, sent the records 5 times now, I am still getting information from ASPCA that I have not done my part. I am at a complete loss and want to pull my hair out with this customer service. I have never been one to complain or be a jerk, but there comes a point where you feel crazy because everything you say or do is just disregarded.
Insurer: ASPCA
By: Yana Skryabina
Very quick turn around
This is the second time I had to use our pet insurance this year for my other dog. The turn around for re-reimbursement was quick and very detailed. I highly recommend Pet's Plus Us for your pets insurance. It would have been way too hefty of a bill without them, especially for 2 dogs needing surgery just under 5 months apart..... :( Thank you to the best surgeon for my dogs lives, Dr. Fuller in Airdrie (currently) and our town veterinarian Dr. Kibblewhite at Riverwood Vet clinic in High River.
Great catastrophe insurance
Great catastrophe insurance, but nothing else. Veterinary medicine has improved over the last two decades but the costs have soared. Well care that’s offered here is really more of a useless and expensive savings account. Their system is well built and they’re highly responsive. It would be nice if they had some coverage for cradle and grave issues, like spaying/neuter, and end of life. Prices are reasonable considering the little that you’ll really get unless your pet is ill or injured.
Insurer: Embrace
By: Brian Ross
I like they are responsive when claims…
I like they are responsive when claims are submitted however I don’t like that doctor visits aren’t covered even though I got the preventative care included! Every time we go to the Vet, we pay over $125-150 and the insurance only pays $20 lol
Insurer: ASPCA
By: Nancy Messiha