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Easy to file a claim
Your process for adjudicating a claim is very easy. All I have to do is upload the invoice(s) and wait for your EOB.
Insurer: Pets Best
By: Bruce Breitweiser
I recently purchased pet insurance with…
I recently purchased pet insurance with Spot. Shortly after my pup needed a physical and her shots. The claim process and fast and easy. Being able to upload all my documents on the app was great and I got my reimbursement with in just a few days. Very happy with Spot
Insurer: Spot
By: Charlotte Bell
SPOT Pet Insurance for my Golden Retriever
Spot Pet Insurance has been wonderful for being able to get Total Hip Replacement (THR) surgery for my Golden Retriever who has hip dysplasia. They promptly approved the estimate from the Orthopedic Vet for surgery and after the surgery, promptly approved my claim for coverage.
Insurer: Spot
By: P. Mann
I am impressed with how fast I was…
I am impressed with how fast I was reimbursed for Mia's first vet visit. Loving the service so far
Insurer: Embrace
By: Brenda
It's been very smooth and easy
It's been very smooth and easy. When I've spoken to anyone, they were always pleasant. Quick turn around on payments. *Not sure about a large payment?
Insurer: Pets Best
By: Amalia Galluzzo
My first claim took almost 45 days…
My first claim took almost 45 days while they looked for a loophole to deny the claim. After I complained they realized they had unfairly denied the claim and paid it, but they made me wait six weeks. My dog is a two-year old rescue Chihuahua. I disclosed to Embrace in November 2023 when I insured him that he was a rescue dog and his medical history was limited. Seven months into the insurance the dog was throwing up, not eating and his stomach was growling, so I took him to the vet and filed a claim. Upon review of his surrender vet intake visit, Embrace determined this was a per-existing anorexia condition because the previous foster parent had taken him to a vet 11 months earlier for not eating. He went from surrender, shelter and foster home all in one week. Find me a rescue dog that doesn't stop eating when he's moved around three times in one week. SHAME ON EMBRACE! They are out of touch with reality and it appears they hunt for loopholes to deny a justifiable claim. And forget calling them. I tried several times and the hold times are ridiculous long (easy fix - hire more reps or pay more claims). If you have a rescue dog with limited medical history this insurance is not for you. I'm truly disappointed, they are not all that they claim to be.
Insurer: Embrace
By: Frank Quesada
Great service but not without the odd glitch.
I have had Pets Best insurance for several years, was previously with 2 other providers. I have my 3 current dogs all insured with them. I like the way you can choose your coverage level and deductable level, this really helps based on your budget. You hope to never have to use it but that's what insurance is I guess but when one of your dogs suddenly needs $7000+ in medical services it's a game changer! However if would be nice if more vets or Pets Best had direct billing so you are not initially out of pocket. Regarding claims I've found that sometimes you will be reimbursed within a couple of days, sometimes several weeks which I've never understood. Phone help has always been very good with them. I would give a 5 star but as I mentioned it's a 4 based solely on the direct bill and claim payment time, other than that they've been excellent and my dogs get the care they need.
Insurer: Pets Best
By: M
Claim Inquiry
I spoke with Lucy through chat on the app about a question I had about my claim. I am usually more of a ‘call’ kind of guy, but the chat in the app looked easy and it was! Lucy was quick to understand my questions, however still took the effort to ensure her understanding was correct. Lucy was quick to respond, and very informative!
Insurer: Fetch Canada
By: Kory
Claim Inquiry
I spoke with Lucy through chat on the app about a question I had about my claim. I am usually more of a ‘call’ kind of guy, but the chat in the app looked easy and it was! Lucy was quick to understand my questions, however still took the effort to ensure her understanding was correct. Lucy was quick to respond, and very informative!
Insurer: Fetch Canada
By: Kory