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Everyone I speak with is always great ...but
Everyone I speak with is always great! I would have given a 5 previously but lately, I have been having difficulty sending my info needed for a claim in to be paid. Frequently it hasn't been received and I have to make follow up calls. I was finding the app easy to work with but that has become a problem because it will only accept a certain amount. I even tried looking at info online tonight and I found it to be difficult and I am still going to have to make another call due to what I believe is a missing payment and a confusing payment. There could be more of an explanation online. Often the app and online will say 0 paid when that's not right.. I have had metlife for awhile and have encouraged many to get it( I should be a sales person) but lately I am really getting frustrated..
Insurer: MetLife
By: CATHERINE STETLER
Clementine Hopkinson was awesome and…
Clementine was awesome and her explanation of benefits very pleased so far!
Insurer: Embrace
By: john Ziccarelli
Phone help was outstanding
Phone help was outstanding. Still waiting for response to email help and inability to access account settings. POST RESPONSE: nice to see they don’t read the review either. I am STILL waiting for an email response about my inability to access and change my account info.
Insurer: Embrace
By: Luigi
Very easy to follow steps and clear…
Very easy to follow steps and clear plan details.
Insurer: MetLife
By: DAWN SCHUMACHER
Affordable
Quick and easy very affordable
Insurer: MetLife
By: Regina Mitchell
Easy to submit claims!
Easy to submit claims!
Insurer: MetLife
By: customer
Great experience
Great experience, quick and easy.
Insurer: MetLife
By: Ernesto
The Embrace website is so easy to use…
The Embrace website is so easy to use to file claims. I am extremely pleased with Embrace.
Insurer: Embrace
By: Danielle Winter
Easy peasy for anyone
Simple step by step guidance
Insurer: MetLife
By: Elizabeth Asesor
Wonderful service from Yunelly
Wonderful, personalized professional service from a caring professional - her name was Yunelly. She explained to me that if I did nothing, our two cats that are now 14 years old would be having a near double increase in their monthly premium. She went over alternatives and how to reduce the premium and explain how come the rate was going up? I kind of understood why most of it was going to be, but I really need to be honest was a bit shocked at the amount of increase! You have to admit we really treat our babies like humans anyway it’s pretty much the same cost as a human healthcare insurance when they get older. Anyway, she was wonderful and help me make a decision on how to move forward.
Insurer: Embrace
By: Melanie Drazkowski