222,202+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,202 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very helpful great service and…
Very helpful great service and extremely polite.
Insurer: Sonnet
By: carly chamberlain
This was my first claim and I started…
This was my first claim and I started by contacting customer service to be sure I was submitting properly. The team was extremely helpful and everything moved along quickly. It was even more helpful when a prior document for my puppy was missing and as handled directly between embrace and my vet. The claim was completed quickly and updates were sent through the process. Emergency surgery for my 10 month old puppy was stressful enough and the embrace team absolutely made everything easier.
Insurer: Embrace
By: Brian S
when you deny a claim kindly give an…
when you deny a claim kindly give an explanation
Insurer: Spot
By: linda O
easy claims
ease of submitting claims online and on the app.
Insurer: Pets Best
By: gerry
Quick turn around time in processing…
Quick turn around time in processing claims. For the most part I am happy, but I do think you need to reconsider the cost you reimburse for vaccines and flea and tick medicine. $25 for tick medicine doesn't even pay for one dose. Without these required vaccines we could potentially have very sick pets. You need to be proactive and not reactive.
Insurer: Spot
By: Betty Benson
Awful experience as new customer
The customer support I’ve received has been abysmal. I’m still trying to understand charges I’ve received that I don’t know what are for with new tenant insurance. I was also mislead by them as to what happened with my auto policy. I was charged, received an email saying a had auto insurance, then the policy never actually showed up in the app. I wasn’t given any clarity on the situation and truly did not even know if I had auto insurance for almost a month! I was eventually refunded and if I wanted auto insurance I had to go through the entire process again but I only found this out after multiple live chats and emails with the support team. Just incredibly frustrating and disappointing as so much time and energy was wasted trying to figure this all out using a company that prides itself on a “simple” online user experience. I can picture sonnets reply to this already, encouraging me to reach out to their live chat if I need support even though reaching out by chat and email (still waiting on a reply) has been a massive waste of time.
Insurer: Sonnet
By: KM
I can’t cancel my insurance plan…
I can’t cancel my insurance plan because my spouse has another insurance plan
Insurer: ASPCA
By: Jennifer Pierre
You made it very hard to understand the…
You made it very hard to understand the principles of the coverage the rules and guidelines and you have not been able to explain clearly how to pay properly and how to be covered properly and steps that it takes
Insurer: ASPCA
By: Christopher Lajeunesse
I wish human medical insurance was this easy and reliable
I wish medical insurance for humans was as easy and reliable as Embrace is. My dog has had a mystery illness for 6 months, requiring a dozen clinic visits, specialists, and expensive diagnostics and prescriptions, and Embrace has been with us the whole way, covering every claim without question and giving us so much peace of mind.
Insurer: Embrace
By: Julia B