222,136+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,136 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They pay claims
They do what an insurance company should do: pay you for submitted claims. I have submitted 3 claims and all 3 have been reimbursed as I expected and fairly quickly. I have called them multiple times to check in items and their customer service staff is friendly and helpful. Very happy with this service and we will be renewing our insurance next year!
Insurer: Pets Best
By: Shelly Hunert
Way overpriced and don’t cover everyday…
Way overpriced and don’t cover everyday basic flea, tick and Hearworm meds beyond a small allowance. Purchased the premium plan with wellness for over $700.00. Had basic care and spay but never came close to getting over $300.00 covered return dollars to us. Will not recommend, did not renew. Recommend anybody but spot.
Insurer: Spot
By: Guy
Apparently I will be getting a…
Apparently I will be getting a substantial reduction on my premium, but I am challenged to understand your algorithm. Time of day, route, fatigue and mobile use are not always in my control. How is fatigue measured, only by how long one has been driving or by erratic maneuvers; and if I'm driving a back route to avoid long weekend traffic on major hi ways the cell reception may be disrupted. I am used to an algorithm that monitors how I drive such as acceleration and such versus yours that monitors when & where I drive.
Insurer: Sonnet
By: Bryan Beamer
Extremely satisfied with MetLife Pet In’s.
It’s been a year since I signed up my precious St. Bernard with MetLife, and I glad I went with them! They are very courteous, friendly, and extremely helpful. Their claim processing time has been for 95% of the time in a timely manner. I have and will continue recommending them to family, friends, and at the vets office!
Insurer: MetLife
By: Marie
I'm very Happy with Spot, reimbursement was fast.
I'm very Happy with Spot
Insurer: Spot
By: Donna Luke
Aviod
Aviod, these people deny all claims wrongfully claiming they are existing conditions. I am changing to somebody more reputable
Insurer: ASPCA
By: Michael S
The claim process is easy to follow
The claim process is easy to follow. Communication is beyond great. Website is transparent and simple. I don't like billing but this is the VET world and once you understand what's going there's no second guessing. Embrace has taken it upon themselves to educate their customers in a very simple fashion and I really appreciate their patience and consideration.
Insurer: Embrace
By: Vannessa Spence
Spot Insurance has been fantastic with…
Spot Insurance has been fantastic with my claims. Our dog had an emergency surgery and spot took care of our time in a very good timely manner and reached out to our vet and kept in communication our status. I greatly appreciate this company.
Insurer: Spot
By: Hayley Hatfield
Heather was cheerful and eager to help…
Heather was cheerful and eager to help the moment she answered my call. I had a lot of questions about pet insurance and how it works, and Heather was patient, thorough and enthusiastic as she helped me answer them. She also was not 'pushy' when I told her I wanted to cancel for now and rejoin when my dog is a little bit older. She was mindful about educating me of possible reasons I would want to keep my insurance but also very validating in my concerns so far. People like Heather making calling into customer service lines enjoyable. Thank you, Heather for caring about your work and people!!
Insurer: Fetch
By: Alex
Wellness seriously under covered
Submitting a claim was easy enough, but wellness reimbursement is abysmally low and honestly probably not worth it. No vet has charged that little for either exams or vaccinations in decades.
Insurer: Fetch Canada
By: Grumpy