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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very simple to use
The app is very simple to use
Insurer: Embrace
By: Roland Aguilar
Don't waste your money
This is the worthless insurance company, don't waste your money on them, I have been trying for 30 days to file a claim and its impossible to get a straight answer from their costumer service, all they do is repeat same "cue" cards notes. They keep asking for the same documents over and over again. Tipical insurance company scam. What makes it worst is that they are connected with USAA. They don't deserve a star
Insurer: Embrace
By: Hugo Matos
Prompt service and ease of…
Prompt service and ease of reimbursement with direct deposit.
Insurer: Spot
By: Rob V
So far VERY GOOD!
In our short time using spot we've really enjoyed using SPOT. Quick turn around on refunds and an overall great sense of security having them watching our dog.
Insurer: Spot
By: Mario Frias
Ms T Smith
Ms. Smith was so friendly and offered to help in any way she could. We got my problem fixed and Im so thankful that she was so nice.
Insurer: Fetch
By: Susan Grames
Great service with a kind voice and…
Great service with a kind voice and great communication skills and follow through.
Insurer: Fetch
By: Diana Frederick
Convenient online procedure with…
Convenient online procedure with knowledgeable staff as a safety net.
Insurer: Sonnet
By: Robert Boers
Unhappy with Customer Service
I was dissatisfied with the customer service provided by Mathew at approximately 1:35EST on 1/2/23. I asked him why my claim was ineligible for reimbursement and he said because in April 2023 Lulu was treated for a cough and this was prior to her coverage which began in August, 2023. I pointed out that in July of 23 her diagnosis was for a respiratory infection and that now we have identified an enlarged heart as a separate issue. At 1 point Mathew said to me that I needed to get my times straight. The call ended with Mathew professing to take the matter back for research and calling me back. I found his tone and demeanor at the end of the call unprofessional.
Insurer: Spot
By: Christine