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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Don't get ripped off, keep shopping!
Before you buy, please understand that this company is a scam. They will make up policy amendments as needed, claim they never received requested documents, & decline legitimate claims. Once they deny a claim don't expect to ever receive a response from anyone. Customer service is literally non existent. I would wish you the best of luck in getting anyone to help, or simply respond to any questions you have. Worst experience with an "insurance company" I have ever had. Don't get ripped off, keep shopping, there are better organizations than this by far.
Insurer: ASPCA
By: Max Power
I was very pleased
I was very pleased about being kept aware of the stages that you went through to process my claim. It was very efficient and reasonably quick. My thanks.
Insurer: Fetch Canada
By: Beverley Fagan
Fetch insurance and their team are…
Fetch insurance and their team are extremely helpful and beneficial. They’re honest upfront and always willing to help the client.
Insurer: Fetch
By: Denise Rambach
Claim was EXTREMELY east to do.
Claim was EXTREMELY east to do. Money deposited to me
Insurer: Fetch
By: Cindy Bourque Newton
Super easy website
Great customer service if needed. Their website is very easy to follow especially when submitting a bill.
Insurer: Pets Best
By: Betsy Richards
Straightforward & Effective
Before welcoming a puppy last year, I did a deep dive on insurance options and wanted to make sure we were thoroughly covered. Every service with Fetch has been exactly as advertised and I've found their customer service to be wonderfully attentive and prompt in their replies. They've been honest, fair, and exceptionally communicative. I always feel well informed about what I need to provide, exactly where my claims are at, and the timeline for what happens next. Thank you for taking such great care of us thus far, Fetch!
Insurer: Fetch
By: Anonymous
Outstanding
My baby boy needed emergency surgery, never had to worry about the financial aspect. Trupanian was absolutely there to ease my anxiety. I 100% trust them and I can get the best and fastest care possible for my boy.
Insurer: Trupanion Canada
By: Lisa
I recently joined the Wellness program…
I recently joined the Wellness program with Fetch. I’ve submitted two claims for her office visit, meds, flea and tick, etc. Once I got the hang of uploading her records and my receipts I received the reimbursement pretty quickly. Fetch kept me in the know through the whole process. Super easy thank you Fetch!!
Insurer: Fetch
By: Lyst Customer
Was first week experience
I wanted make some changes in my auto coverage.But I want add collision and remove home insurance but call representative was not able to give me exact amount for both as I have combined discount.Also, I didn't like refund policy that I have pay x amount of yearly premium when I have just started the policy a week ago.Again just want cancel home insurance not auto. Moreover I have enrolled for sonnet shift I problem I have had with it is mobile use calculation is not fair as if iam driving and my friend want change songs or any thing from my phone it counts it as mobile use which is unfair.
Insurer: Sonnet
By: anubhav walia
Turnaround Time for Claims Process- Awful!
The turnaround for a submitted claim is unacceptable. A delay use to happen here and there, which I would let go, but now it is every time a claim is submitted. They have the time to send an email to apologize for the delay, but not process the claim itself? The delay can be up to 5 weeks sometimes. The amount I pay per month for this service, does not reflect the customer service quality when it comes to processing claims.
Insurer: Pets Best
By: Lauren