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Everything was so easy!!
Everything was so easy!!
Insurer: MetLife
By: Lisset Arevalo-Picado
Frustrating experience for one of our pets despite years of coverage
We’ve had MetLife Pet Insurance for our three pets for several years. Our dogs’ claims have been fairly standard, and the new website is an improvement that makes tracking submissions a little easier. Unfortunately, our experience with our cat has been extremely frustrating. Despite multiple veterinary evaluations confirming his issues are not chronic, MetLife continues to classify them as chronic and pre-existing to avoid coverage. We have not received reimbursement for any of his conditions and are now working with the California Department of Insurance to resolve the matter. MetLife has even gone as far as denying coverage for a medication that is not directly associated with the condition they labeled as chronic. MetLife can and should do better in providing fair and transparent coverage for pet parents who have medical documentation to support their claims.
Insurer: MetLife
By: Customer
Always do a great job
Always do a great job
Insurer: MetLife
By: Jerri lang
My claims were processed quickly.
My claims were processed quickly.
Insurer: Healthy Paws
By: Melissa Gentile
Josh was an excellent rep who answered…
Josh was an excellent rep who answered all my questions and concerns. Pleasant phone manner and very easy to understand.
Insurer: Fetch Canada
By: Theresa Jones
Crucial as your pets age.
My little boys, Stewie and Shane, father and son Chinese Crested's were covered with Pet's Best the majority of their lives. As they got older the medical bills increased as they tend to do. Medications and medical procedures became a part of life and that is when Pet's Best truly showed its value. Other pet parents and veterinarians highly recommended Pet's Best when I asked around about pet insurance and now I know why. You can tailor the coverage and deductibles that are right for your finances and when you actually have to use it the claims process is very straightforward through your Pet's Best account online, and the customer phone support people couldn't be more caring, helpful, empathetic and knowledgeable. Stewie and Shane have passed over the rainbow bridge, and while I am crushed emotionally, Pet's Best has made the financial part much less crushing. I will recommend this company to all pet parents for the rest of my life.
They paid our dog's claim pretty…
They paid our dog's claim pretty quickly after we filed the claim.
Insurer: MetLife
By: Karen Halse
Metlife was very efficient
Metlife was very efficient. Reviewed our claims quickly and we were very satisfied with the results.
Insurer: MetLife
By: Jill and Cody
Don't Bother! They wont cover whatever it is...
They look for every excuse not the cover your pet! Unless you get their insurance when your pet is a newborn and has absolutely nothing wrong with them, everything is considered a pre-existing condition not covered by them unless it is 'resolved' first. My cat has a heart murmur, likely her whole life and super common in cats, and because a murmur is not curable, no vet visits or treatments to do with the murmur or checkups for the murmur are covered. I have been paying for a service I cannot use, and they refuse to provide a refund. I do NOT recommend this insurance UNLESS you only use it for very basic services on a perfectly healthy animal with 0 conditions prior to it being born.
Insurer: Nationwide
By: Dana