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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Ky was absolutely amazing in helping me…
Ky was absolutely amazing in helping me better understand my policy and answering all of my questions! Very satisfied with my Fetch plan!
Insurer: Fetch
By: Anthony Cutting
Were quick to review and respond to my…
Were quick to review and respond to my claim!
Insurer: ASPCA
By: Erin McConnell
I’d give your screeners a 5 Star ⭐️ rating
I’d give Staff a 5 Star ⭐️ rating. However, what I find most frustrating is going back & forth between the Veterinarian & Pets Best Staff by phone, text & email messages trying to collect required documents for reimbursement. Wish Pets Best were as good at this as the are at collecting our monthly auto-payments. What a waste of time, resources & much frustration & stress on all parties. What’s ironic Pets Best ends up contacting the Vet.for additional information regardless. I was in Legal Management with the State of California for over 25 years & had to be thoroughly organized & efficient to ensure all deadlines were met! I recommendation to your management team is to cut out all the waste & time for all parties & contact the Vet. Office directly. I don’t think the main problem is having to wait for the reimbursement but instead ALL THE STRESS THAT THE CUSTOMERS ENDURE THE PROCESS! I would be more than glad to answer any other questions that might be helpful.
Insurer: Pets Best
By: paulette burpo
Embrace has made every process easy to…
Embrace has made every process easy to make sure that the medical need were met. I'm so happy have Embrace
Insurer: Embrace
By: David Reyes
It takes weeks after enrollment
My concern is it takes a few weeks before I can take my pet to the vet for a check up. When I already started paying the monthly fee.
Insurer: ASPCA
By: Florence Rivera
I trust Embrace Pet Insurance
I have used Embrace for two dogs now and will use them for future pets. They are very responsive and timely with all of my claims.
Insurer: Embrace
By: Deborah Cobb
The simplicity of submitting a claim…
The simplicity of submitting a claim and reasonable price per month along with the multiple dog discount.
Insurer: ASPCA
By: Mary Foxgrover
Easy registration process
Registering the insurance plan for our pet was easy. The premium is affordable for my retirement budget.
Insurer: ASPCA
By: Edna
Absolutly terrible experience
Absolutly terrible experience. We were in an accident over two months ago. Had our truck towed and then sonnet picked up our truck from the towing lot and took it to theirs only a few days after the accident. It has been just over two months and everyone we call our adjuster for an update he doesn’t answer. We have called customer service and requested to speak with a manager as our adjuster has told us an appraiser hasn’t even been out to look at our vehicle yet. According to their policy the adjuster has 24 hours to respond before escalating to a supervisor. He always just happens to respond after we have complained. Finally he stopped responding and it was escalated to a manager who we were told would call by the end of the day yesterday and guess what? Still no damn call! Two months and no one has even looked at our truck! An absolutle joke of a company and I would never recommend to go with them! Communication, customer service, management absolutely TERRIBLE! I just want to know what is happening with my vehicle!!!! DO NOT GO WITH SONNET!!!!
Insurer: Sonnet
By: Amanda Chalk