208,919+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My dog was diagnosed with hip dysplasia when she was just under 5 years old. She was born in 2016. I am a Certified Canine Practitioner & was working at that time. I had signed up for insurance previously. My policy covered major illnesses plus acupuncture & physical therapy, including laser treatment. It did not cover routine care. Since I was working, I was able to treat her hip dysplasia without billing her insurance until 2021. From 2021 to 2024, insurance paid 80% of her meds and laser treatment with reasonable increases in monthly payments. My dog turned 11 in October of 2024 and then I received a notification that her payments would increase from $117 to $ 203.00 per month. I consider this to be excessive when nothing had changed except her age. My conclusion could only be that Pet's Best did not want to fulfill their obligation to pay for her care unless they could charge me an outrageous fee. I canceled the policy and would not recommend them under any circumstances.
The Metlife App has great step by step…
The Metlife App has great step by step instructions on how to make a claim. My dog had a medical emergency. I submitted the claim, and was amazed at how quickly they responded, and gave me options of receiving payment.
Insurer: MetLife
By: Adriana
very fast response to my pet's claim
very fast response to my pet's claim
Insurer: Embrace
By: Glenn
Very quick payments
Very quick payments. Easy to submit claims
Insurer: MetLife
By: Sue L
Very Poor Customer Service
I loved Pet's Best at first. Bragged to everyone about them. My first couple of claims went smooth. But this last experience forced me to cancel. It took about a month for them to communicate with me. I thought they ghosted me. The reimbursement was fine. I called customer service because I wanted to talk to an agent to see if I needed to adjust my policy. After you press 1 for this, 2 for that, 3 for this, 4 four for that, you think you are finally getting through to someone...NOPE! I waited on hold for nearly 20 minutes then hung up because I was at lunch. Called the next day and was hold for 23 minutes before I got through to an agent. After feeling ghosted then spending 43 minutes on hold I was irritated so I decided I would cancel and go to another provider. You cannot cancel online! You have to call the phone number again and go through the maddening process to speak to someone. I am glad I made the decision to cancel after being treated like I was not valued for my business.
Insurer: Pets Best
By: Jason
Simple
Very easy and simple to complete
Insurer: MetLife
By: Jonita Harris- Yancy
They will do everything they can to…
They will do everything they can to avoid paying you and ripping you off
Insurer: Figo
By: Cole
Was so easy and fast to choose the plan…
Was so easy and fast to choose the plan that was the best fit for our puppy.
Insurer: MetLife
By: C. A.
Amazing company and professional staff…
Amazing company and professional staff who takes utmost care for the clients and their loving pets. Very highly recommended.
Insurer: Fetch
By: Jimmy G
Likatutu Lavender .
Well this is my first time with this and I hope it’s will help my dog a lot .
Insurer: MetLife
By: Brenda Tobey