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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Claims are paid promptly and the process is user-friendly!
The website is easy to use, the claims process is straightforward, claims are paid promptly, and emails communicating the status of a claim are appreciated.
Insurer: MetLife
By: Therese Bessette
They take your payment and after two…
They take your payment and after two months, I have nothing to show from this company but letters. I pay my payments and except to be reimbursed
Insurer: Pets Best
By: Linda Flynn
Satisfied
Always receive my claims quickly with good explanation of payment
Insurer: MetLife
By: Jcm
Has been easy and helpful
Has been easy and helpful
Insurer: MetLife
By: customer
MetLife has been amazing to work with…
MetLife has been amazing to work with to protect my four legged friend Stella. We had another national company with our other job and the service wasn’t anything compared to MetLife. We are pleased with MetLife.
Insurer: MetLife
By: Christine
Pleasant and helpful
All of my interactions thus far with this company have been helpful and pleasant.
Insurer: MetLife
By: customer
Easy and friendly to use
Easy and friendly to use. No extra gadgets or fussing with app to complete claim.
Insurer: MetLife
By: customer
MetLife Clams Service is Superior
MetLife adjudicated the claim quickly and without hassle. I have had Pet Insurance for the past three years and will continue to purchase a policy through MetLife Pet Insurance.
Insurer: MetLife
By: Frank Ferro
Helpful and responsive
Very helpful coverage for my dog's many issues. Excellent response time and always helpful when I need to ask questions . I wish the site made it easier to see the full "explanation of benefits" similar to human insurance.
Insurer: Trupanion
By: Jeremy
MetLife is an amazing company with…
MetLife is an amazing company with excellent customer service and easy claim process.
Insurer: MetLife
By: customerClaudia Knight