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Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very helpful and easy chat feature…
Very helpful and easy chat feature available when needed. Simple process when submitting a claim. Make sure to have the procedure done before submitting the claim.
Insurer: Trupanion
By: Leialoha
Total Lack of Transparency
In my recent review, I stated that Trupanion WILL NOT share the data that they use to raise premiums. They responded to me that "We conduct regular evaluations of our pricing alongside broad trends and changes in veterinary medicine. This evaluation considers things such as the fluctuating costs of veterinary care due to inflation, and the increased use of better technology in the industry to get pets the help they need." It goes on to say that if I would like more information to contact them. Yes, I would like to see the data they use to support their 30% annual increases. If they have this information and use it to justify significantly large increases, WHY DO THEY CHOOSE NOT TO SHARE IT? Why are they not transparent? Makes you wonder, right?
Insurer: Trupanion
By: Jon Dell'Olio
Spot was there when my pet got…
Spot was there when my pet got diagnosed with heart problem. I am very thankful for helping paying immediately their share. Thank you again I ll stay with Spot for the rest of my life and any pet I might have in the future
Insurer: Spot
By: Joanna Tsamodakis
The claim filing process is one of the…
The claim filing process is one of the easiest I’ve ever dealt with.
Insurer: MetLife
By: KEVIN POTTS
Great experience this time but I wish I could say that was always the case...
My last experience went perfectly and I received the reimbursement in a very timely manner. That has not always been my experience however. Sometimes it takes a lot longer, especially when multiple claims are filed.
Insurer: MetLife
By: Toni Roman
Frustrating Claims Process, Poor App, and Minimal Coverage
The claims process was extremely frustrating. I submitted my claim the day I took my dog to the vet, but ongoing issues with both the app and website made it difficult to log in or confirm submission. I was told this was a common problem and advised to email my claim, which was later said to have never been received. When I finally submitted it, the claim was initially denied because my dog’s name wasn’t listed. Despite my name being clearly on the paperwork. It took three months to process the claim. After the delay, my monthly premium increased, and I was reimbursed only $270 on a $900 bill. Due to the poor technology, long delays, and minimal coverage, I canceled my policy and switched to another company offering the same benefits for half the cost. The only helpful experience I had was with the representative who assisted me in canceling my policy.
Insurer: Pets Best
By: Lissa
The rates are great and I don’t have to…
The rates are great and I don’t have to stress on vet bills. Signing up was very easy and the different plans are easy to find and understand to fit your needs and budget.
Insurer: MetLife
By: Robert Kytonen
Claim processing needs improvement
Claim processing is slow and often claim agents miss documents already provided. Too often, I'd get an email saying I missed a document and had to reply with "No, the document was provided" for the claim to be thoroughly looked at and then it gets processes without me adding anything further. This all could have been avoided and quite annoying to deal with. Beside the claim processing issues, overall MetLife has been amazing to my pets.
Insurer: MetLife
By: Keilyn