221,891+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,891 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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have not used it yet this is my first…
have not used it yet this is my first month having the service
Insurer: ASPCA
By: Denise Owen
Lack of communication and time it is taking
My claim has sat in limbo for 30 days and not until I called did they tell me that I needed to send more things in. My vet sent all records in 10 days ago and it was not until I called that it was attached to my account. Then I was also informed verbally (nothing written on the account or requested from my vet) that additional pictures of the invoice were needed. I am a vet and recommend this insurance all the time, feeling very frustrated by the lack of communication and time this is taking. I will be thinking twice about recommending this again. UPDATE: They have now declined to cover one of my claims due to lack of information. This has now been 3 times sitting on hold and dealing with customer service for 30 minutes and being told I am all set, yet days later after I look into it realizing I am not all set. I don't understand the lack of communication in all departments and will absolutely no longer be suggesting this insurance.
Insurer: ASPCA
By: Caroline
A very good company
A very good company, super helpful during a very stressful time, quick to answer my questions and take care of our claims. Would definitely recommend Embrace for peace of mind for your pup.
Insurer: Embrace
By: Tammy G
I got off to a rough start with Embrace…
I got off to a rough start with Embrace when I put in a claim for my Dog “Koru” who was diagnosed with cancer in September. I was told that his condition was deemed pre-existing from a veterinary record they had back in January, and I immediately took to google and wrote a scathing review about how bad this company is. Once I’d calmed down and explored the options that Embrace offered me to appeal their decision, I had my Vet submit information stating that there’s no way Koru could’ve survived if the cancer had been there since January, and gone untreated. The decision was immediately overturned, and all claims were honoured promptly with auto pay directly to my account within a week of each submission. Unfortunately Koru lost his battle with cancer on 11/06/2023, but without the insurance I would’ve been out of pocket over $5000.00. Thank you for honouring your policy Embrace, and helping me get through this difficult time.
Insurer: Embrace
By: Matt Gardner
Great Customer Service and Fast Turn Around!
When looking for pet insurance, I was very thorough about finding the right fit for my 2 cats. I called each company and asked them several questions as I have a special case with my FIV+ cat. The only company that gave me straight answers that made sense and were honest was Figo. They actually care about giving your pet the best coverage at a price you can afford. I added on the basic wellness power up and used it for the first time two days ago and my claim was reviewed and closed in less than 5 minutes. My reimbursement was in my account in 48 hours. Figo is truly the best!
Insurer: Figo
By: Virginia
Spot has been great
Spot has been great. Our little guy unfortunately started having problems and has had numerous vet visits. Spot has been quick to process and pay the claims! Thanks Spot!
Insurer: Spot
By: Todd Carson
slow payment
Their coverage is good but the reimbursement time is slow and if you call them to get status on a claim all they say it could take 45 business days to finish claims. then once the claim is finished it another 5 days before its in your bank. but they know how to get your payment the day they need it
Insurer: Pets Best
By: Paul S
I wouldn’t of even given them a one…
I wouldn’t of even given them a one after what they did to me🤬 my policy started sept 30th I had to wait 14 days after! I took my dog to the vet on October 25th they asked me what was going on I was honest and said he was drinking a lot of water in September he was physically diagnosed October 25th for diabetes they claim that he has had a pre existing condition because I said he was drinking a lot of water I’m so upset I’m out 1200 dollars because I made a statement sucks to be honest don’t use them please don’t
Insurer: ASPCA
By: Brian Dann
Represenative very helpful
Represenative very helpful
Insurer: Prudent Pet
By: Carla Wheatley
I like that I can do everything online…
I like that I can do everything online and the process is straightforward and easy. When I need help, it's easy to get a real person through the online chat.
Insurer: Sonnet
By: Josh Allen