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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Claim process
Submission of a claim was fairly simple. When additional information was needed they reached out to the provider. I had to take Jack to an emergency vet as our normal vet does not have night hours. I received an Email telling me how much of my claim was approved with little explanation. With a vet bill of over $1100 I felt the reimbursement of slightly over $300 was on the low side. Still I’m glad I had insurance to get some money back
Insurer: Embrace
By: John Druckenmiller
Excellent experience
This pet insurance company is extremely fast and reliable. They process your claim very quickly and keep you posted on the status. Highly recommend.
Insurer: Pumpkin
By: Gloria Neisinger
Surgery
I didn’t know if Insurance would cover my dog’s surgery, but it did.
Insurer: MetLife
By: Margotcustomer
Incredible service
Incredible service. There was no wait. Had the money the next day. Amazing
Insurer: Pumpkin
By: Scotty Moore
Easy to submit claims
Easy to submit claims. Claims are processed promptly. Thank you!
Insurer: MetLife
By: Katelyn Lange
This was so easy and such quick…
This was so easy and such quick responses. Thank you so much
Insurer: MetLife
By: customer
Ease of application
Easy to apply for reimbursement. Sending in receipts and explanation of incident. May receive monies through direct deposit or a check sent through the mail.
Excellent claims processing - clear and fair
I've had Embrace for my dog since she was a puppy and she's now 11. It's very easy to submit a claim online; claims are reviewed and resolved very quickly and I've always had clear communication from Embrace
Insurer: Embrace
By: Alison
Everyone I speak with is always great ...but
Everyone I speak with is always great! I would have given a 5 previously but lately, I have been having difficulty sending my info needed for a claim in to be paid. Frequently it hasn't been received and I have to make follow up calls. I was finding the app easy to work with but that has become a problem because it will only accept a certain amount. I even tried looking at info online tonight and I found it to be difficult and I am still going to have to make another call due to what I believe is a missing payment and a confusing payment. There could be more of an explanation online. Often the app and online will say 0 paid when that's not right.. I have had metlife for awhile and have encouraged many to get it( I should be a sales person) but lately I am really getting frustrated..
Insurer: MetLife
By: CATHERINE STETLER
Clementine Hopkinson was awesome and…
Clementine was awesome and her explanation of benefits very pleased so far!
Insurer: Embrace
By: john Ziccarelli