216,554+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,554 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
216,554 total
What are you looking for?
Most selected providers in "March, 2026"
This chart shows the distribution of the most selected pet insurance providers in March, 2026.
Providers with highest rating
19,776 reviews
11,061 reviews
5,389 reviews
55,032 reviews
8,927 reviews
Category with most reviews
This chart shows the distribution of review categories.
My agent was very patient
My agent was very patient, helpful and quite knowledgeable. Nice pleasant, cheerful attitude and easy to talk to.
Insurer: Prudent Pet
By: Chris Cooley
Always a catch
I’ve had this insurance for one of my dogs for years. They don’t pay for exams yet their premiums are no different than other insurance companies. They refused to pay a claim stating it was wellness that I submitted as there was a possibility of parasites again. I filed an appeal and they still refused. I’m just not sure pet insurance is worth it anymore. They always find a way to deny claims. I would not recommend this company.
Insurer: Healthy Paws
By: Sharlene
Latest 1 comments
We’re sorry for any confusion with your claim. Your claim was denied under the wellness exclusion. Since the invoice only noted a parasite exam without any medication, without clarification it appeared to be wellness related. A member of our Customer Care Team replied to your email on 7/10 noting that if you would like to have the claim reviewed, we would need medical records from that visit. We never received a response, nor were records submitted. As such an appeal case was not started. We are happy to take a second look at this claim for you if you simply provide either the date of service examination notes for the test or a letter of clarification from your veterinarian. The examination fee is a plan exclusion and as such is not eligible for coverage. We strive to be completely transparent about this exclusion and our entire policy. Information about this is available prior to and after enrollment via the Frequently Asked Questions on our website and in our online sample policy.
Used to be decent
I’ve had Pets Best for many years with my dogs. They always processed their claims within 10 days. Now it takes about 39 days to process claims. They claim approval rate isn’t bad but the turn around time is unacceptable. Avoid if you can
Insurer: Pets Best
By: Sharlene
I filed a claim on June 6th for damage…
I filed a claim on June 6th for damage relating to a pothole collision. The initial process was smooth however the troubles came after. After going a couple weeks without hearing anything I contacted them and asked for an update. I was told that the dealership had not been cooperating with their requests, and they would have to send someone in person to do an appraisal. I offered to go to the dealership to try and sort the situation out but the adjuster said the appraiser would be going there on the following Monday. On Monday the appraiser contacted me and asked where my vehicle was, I advised him it was at the dealership and he said he would be going to take a look at it. I said apparently they have been having issues with the dealership so would you like me to meet you there to help move this process along? He said no because he wasn't sure what time he would get there but said if he had any issues he would call me, I said perfect I only live a few minutes away so I will be able to get there no problems. He did not call me so I assumed everything went okay, on July 4th I emailed my adjuster to ask for an update. He said they were still waiting on the appraisers file to be completed, and that they would be extending my rental as needed. I said perfect, thank you. Today, I emailed again for an update to find he was out of office so I called, I spoke with some random miserable harpy. She was extremely rude, advised me that they still did not have an update as the dealership was not cooperating with the in person appraiser. I said this is ridiculous I've already told you guys AND your appraiser if the dealership is being uncooperative you need to tell me so it can be dealt with. She responded with Well we did tell you this on the 26th, furthermore your rental coverage expires as of today. and I said yes I'm aware however since then I have not heard anything about them being uncooperative and you are now telling me that they are, AND that you are revoking my vehicle rental. She refused to provide any details or resolution despite the fact that the actual guy assigned to my claim assured me the rental would be extended as needed. Now the rental company is calling me looking for the car to be returned at the end of the day because they were also shocked by the revocation. I explained to him that Troy was on vacation and this woman just randomly decided to go back on everything I was promised and that I was waiting for a supervisor to call me regarding the issue so he said they would let it go for now until I can speak with a supervisor. Terrible service. Someone has dropped the ball in this situation. I am not sure if it is sonnet or the dealership but it sure was not me. If the dealership is not cooperating why don't they have it towed to a shop that they normally work with? Surely that is cheaper than paying for a rental for an extended period of time.
Insurer: Sonnet
By: Mitchell MacLean
Embrace is easy to work with
Embrace is easy to work with. Uploading claims is quick and easy and the company responds in a timely manner. The website is simple and easy to navigate too. I am very pleased with Embrace and I'm so glad I got coverage for my young dog Ella.
Insurer: Embrace
By: Angela Herman
Excellent insurance
Pets Best has been fantastic with paying on claims for our dog, Ginger. We have been very happy with the coverage and excellent customer service over the past several years!
Insurer: Pets Best
By: Beverly
Super easy and quick claim.
Super easy and quick claim. Pleasantly surprised.
Insurer: Pets Best
By: Paula Williams
Piece of mind
Just joined so thankfully haven't used it. The price and short period of wait time to make use of it when necessary is what prompted me to move forward with the insurance. I have a new large breed puppy and the cost of anesthesia alone for any surgery is shocking so I consider it an affordable piece of mind.
Insurer: Spot
By: REX
soooooo easy to submit a claim
soooooo easy to submit a claim
Insurer: Embrace
By: Tory Boettcher