224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great company to work with
MetLife Pet Insurance has been so easy to work with. If you take a photo of your paperwork and send it to them, you can get your claim filed very quickly. They usually have a response in just a few days and will deposit the reimbursement directly into your bank. If you have any questions, I have consistently been able to reach a live person on the phone who has been able to answer all questions. Very happy we have pet insurance through this company!
Insurer: MetLife
By: Fran
Great customer service!
I liked the options in coverage and they were easy to work with. I had a question and so I called the number. I expected to get a recording or a call center with someone I could hardly understand. But to my surprise, I got right through, I got a human who was very easy to understand, was very knowledgeable and helpful and helped me very quickly. I loved that! The coverage looks good. Hopefully I’ll never need it!
Insurer: Prudent Pet
By: Susan M.
Great customer service when I had questions about my claim.…
Great customer service when I had questions about my claim! Everything was throughly explained to me in detail!
Insurer: Pets Best
By: Shelbi Sullivan
Josh was very helpful with setting up…
Josh was very helpful with setting up my new policy with fetch.
Insurer: Fetch Canada
By: Tanya Sprague
Spot insurance processes my claims…
Spot insurance processes my claims quickly and keep me informed of any issues.
Insurer: Spot
By: Brenda Littlefield
There is no better pet insurance provider on the market!
We have 2 dogs enrolled in Healthy Paws insurance, and unfortunately one has had to have multiple surgeries the past few years. The entire claims submission and reimbursement process has always been smooth. Healthy Paws even reached out to us to check in our dog after his most recent surgery, which we really appreciated. We are forever grateful for Healthy Paws and cannot recommend them enough for your pet insurance needs. We did a lot of research up front on the best company to go with and based on that along with our actual experiences, I truly do believe they are the best in the business.
Insurer: Healthy Paws
By: Michael
It was just so clear and easy to follow…
It was just so clear and easy to follow the steps to submit. We received our reimbursement quickly it was great.
Insurer: Spot
By: denise kay
Misinformed representatives & poor customer service
An Embrace rep told me in the fall of 2023 that a specific cat food I want to use was covered under their Wellness plan as they do cover certain pet foods. Now, February of 2024, after having made several claims for the food my cats use, a rep says that it's NOT covered, even though they actually paid a couple of the claims. The rep did nothing to resolve my complaint, and it seems that none of their reps are on the same page and knowledgeable about what their policies cover. Customer service is horrible, and I can't stand working with a company when their reps give misinformation. I'm currently looking for a new pet insurance company.
Insurer: Embrace
By: Thomas Jones Thom
Love Spot Ins
I added the platinum Wellness plan to accident/illness for only $25 extra/mo. My Stella’s first vet visit was 225.75. I was reimbursed 125.00. How fantastic is that?!
Insurer: Spot
By: Jaimi Tomlinson
Total scam
I'm a Canadian customer, and I deeply regret I've been wasting my money on this mediocre insurance. It's a scam. Basically, I've been paying for nothing. My cat got serious issues and we had to see a vet multiple times. They denied all claims, finding a way to exclude them from coverage. I'm going to report them to the Ombudsman inspection, it's an unethical way to do business Don't let them take advantage of you!
Insurer: PHI Direct
By: Tatyana