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Always good customer service !
Always good customer service !
Insurer: MetLife
By: Jamie and MJ
Best pet insurance ever!
MetLife has been there for us when, unfortunately, our cat was injured. The customer service people are incredibly kind and caring! We can bring our cat for the care we need and MetLife is at our side!
Insurer: MetLife
By: Joanna
Excellent claim processing time
Excellent claim processing time
Insurer: MetLife
By: Bleydynes Barbosa
Trupanion is the BEST pet insurance you…
Trupanion is the BEST pet insurance you can get absolutely no question!!! I have worked in veterinary medicine for over 32 years I deal with pet insurance every day. When it came time to get insurance for our new pet we decided to get Trupanion. So very easy to submit a claim and payment is fast and hassle free. Thank you Trupanion!!!
Insurer: Trupanion
By: Angela
Fast and Easy
So easy to file the claim and paperwork on line. The claim was approved and paid less than a week after my fur baby saw the vet.
Insurer: MetLife
By: Patrick Duffek
Submitting a claim via the app is so…
Submitting a claim via the app is so easy.
Insurer: MetLife
By: Lady Eleanor Forbes
Outstanding support
Outstanding support. I appreciate the quickness and the relief of knowing what was covered.
Insurer: Embrace
By: Kevin Wayne Stewart
Easy and efficient
Spot Pet makes it easy to submit claims.
Insurer: Spot
By: John Bae
Discounts applied
I like that there’s a military and an on line discount
Insurer: MetLife
By: Vivian Oliver
poor communication
I am very unhappy with the quality of communication regarding my recent claim on policy #1778373-02 for my cat’s care. i was asked twice for the same information (no explanation about why the initial submission was insufficient - second submission was exactly the same and what was specifically requested). i received no information that the claim had been finally and successfully processed i received no information about how i would receive the claim payment i received a separate email from Pet_Info with a citi email with no introduction regard its connection to MetLife (other than a logo at the top). given the various scams on the internet, often using legitimate-looking logos, i was very skeptical of their request for my financial information. i received no information about why the payment amount ($165) was less than the submitted invoice ($202.18); what was denied and why? I called your help line and was told I had to subscribe to your app or wait weeks for a hardcopy check (why do i have to join your app? so you can track me and sell my data? ). The human i talked to was very nice but basically couldn't help me sort out my questions.
Insurer: MetLife
By: janice