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Very easy to file a claim and they are…
Very easy to file a claim and they are quick to respond with a payment. Never had insurance before but now we have two puppies on it and I'm glad we did it.
Insurer: Pets Best
By: James Sartori
I can't believe I am actually writing…
I can't believe I am actually writing this review! I have been with Fetchpet for 10 years and I have never had an issue. I had my car stolen about 3 months ago along with my wallet so I had to get a new credit card / account. I updated the account into on both of my accounts. My oldest dog has his own account and I entered in the new card info. Not thinking anything of it I went about my day. As his account is under my ex it is not under my email address, I am unable to see anything that comes in. Finding out now that all emails Fetchpet sends go to spam. I went to make a claim for him the other day only to see that his account was canceled. I was shocked and called them right away. I spoke to 3 different ppl, 2 of which didnt even escalate the issue as they said they would and the 3rd never called me back. I have been told now that they will not reinstate him. He is 11 and is loosing the use of his legs. All I wanted to be able to do was provide physically therapy and swimming for him as that is what he loves! I never thought I would leave a bad review here but here I am. "We care about your pets" ..... Right ok!
Insurer: Fetch
By: harley wolitzky
Good Claims, Bad App
Claims have been processed quickly and they paid what they said they would. My only gripe is their app. It’s hella slow to load data and they’ve hidden claims, which is what I care about most.
Insurer: Figo
By: ND
Way too difficult to get customer service
I’ve tried more than one time to email and call customer service to understand why my dogs claim will not be processed. I don’t get a response for 5-7 days and when I do, it’s the same generic response. No critical thought put into it. I don’t know what medical record they are looking for, or I would try to provide it. If it’s going to be this difficult to submit claims I may have to look for another company. We had Embrace for years and never went through anything like this. It is still not resolved, and seems likely that a claim for this dog will never be processed since they won’t accept the records that I have already uploaded.
Insurer: Figo
By: Sarah
Always a great experience
Always a great experience, low prices for home and auto. Never long wait to speak with customer service.
Insurer: Sonnet
By: Tina Anderson
Extra ordinary sevice…
My experience with sonnet customer service was extra ordinary, my need and issues with my home and auto policy was handled accordingly and professionally. Happy with their service. Thank you Sonnet Team.
Insurer: Sonnet
By: Nitramskie
Slow process, bad communication
It took over 3 months for our process to be reviewed. Slow and inefficient process with poor communication. The only reason this isn't a 1 is because we were eventually reimbursed
Insurer: Embrace
By: Mark
Long wait for claims to be paid
When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.
Insurer: Nationwide
By: Linda Howe