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Outrageously Slow Claim Processing Time If You're Owed Money
Pet's Best policy is excellent BUT their ability to process claims in a timely manner is the worst I've ever encountered - ALWAYS. 2-3 weeks after you file a claim where you are owed reimbursement you always receive this email: "At Pets Best, we strive to process claims as quickly as possible. At this time, this delay notification does not require any additional information from you." Typical repayment time is 4-6 weeks. They get it right, eventually but their inability to repay in a timely manner is horrible. If they do not owe you money then you get a quick email telling you they don't owe you anything but if they do it's 4-6 weeks, This would be a great company if they ever get their act together and reimburse policy holders in 4-7 days like other pet insurers.
Insurer: Pets Best
By: Steven
Easy Quick Service
The turnaround time for a claim is unbeatable and the site is so easy to use.
Insurer: Spot
By: Haley B.
Gerrone was so helpful !!
Gerrone was so helpful !!! Best customer service representative ever!!! Thanks for answering all my questions!! I hope in the future if I have questions I get you. Thank you so much! My dog daughter is my life. We are new to this pet insurance, and he helped us feel so comfortable with the process.
Insurer: Fetch
By: Jacquelyn Burns
There are better alternatives
While this insurance isn't horrible, there are better options out there. Claims are paid pretty quickly however the option to pay the vet directly would be preferred. In addition, the plans that are based on a certain condition (the one I have had for 10 years) has not had an increase in benefit amount despite the annual premiums continuing to go up every year. An example is, In todays vet medicine a CT scan all in will range from $3000 - $3500 dollars in my market and the plan only pays up to $995 a year assuming you haven't already had other imaging done for your pet. They cap out the diagnosis in addition to the benefit type. I would much rather have a plan that pays 70% - 90% directly to the provider.
Insurer: Nationwide
By: Matthew
It was actually easy when I was able to…
It was actually easy when I was able to take the time on how to put in a correct claim. I still have to get you the rest of Sissy's paperwork and also put in 22 other claims for Browny and Marbelle'
Insurer: Spot
By: Kristy Dougher
Very affordable
Very affordable Easy claim submission Quick claim processing.
Insurer: Spot
By: Albert Philbert
7+ year member
7+ year member. My terrier recently was exposed to lawn pesticides causing 5 days of vomiting & diarrhea. The vet quickly diagnosed; claim was uploaded & processed in 3-4 business days. Our plan is bundled with an additional wellness option. (Great Perk) The customer service & claims reimbursement are quick and easy, 100%satisfaction guaranteed!
Insurer: Embrace
By: AgilityK
It is so simple to submit a claim and…
It is so simple to submit a claim and Spot is always quick to review and reimburse for the claim. Allowing us to focus on our dog and not worry about a sudden expense we didn't expect. We couldn't be happier with all of our interactions and strongly encourage anyone without pet insurance to get it, and get it from Spot.
Insurer: Spot
By: Stephen
Ky was very professional and understood…
Ky was very professional and understood what my concerns were and answered my questions. I have had great experiences with Fetch whenever I have had to call in about anything.
Insurer: Fetch
By: Juanita LeBlanc