215,958+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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FIGO is a total Scam - Stay Away
Seems like these guys have purchased a bunch of fake reviews. I am also in the process of discussing these scamsters with Costco (as costco vouched for their services). A basic illness claim for diarrhea which has an office vet visit (I have purchased the office visit addon), some prescription medication, and a fecal test was denied. And as per the EOB the reason claimed was code 16 - the policy does not provide coverage for future services… like seriously, what future service are we talking about???? My dog had diarrhea, I took him to the vet, the vet gave medication and did some tests, I submitted an illness claim with the payment receipt and the claim was denied with this vague explanation on future services.. How can a vet exam, medication administered, and a diagnostic test be a future service.. Either they do not have qualified adjusters who understand plain and simple english or they are total scamsters who are reaping the benefits of an unregulated industry and are giving random reasons not to pay. This was my first claim and this experience with the first claim has set me back.. I would suggest stay away from these people..
Insurer: Figo
By: AK
Excellent coverage package
Representative was easy to talk to. Understood my needs and my pets needs. Wonderful package. I'm very happy to protect my cat under a MetLife policy.
Insurer: MetLife
By: Maria
My dog Mabel was rushed to an emergency…
My dog Mabel was rushed to an emergency vet after becoming seriously ill. While she received excellent care, it was very expensive. Having Healthy Paws, this let us decide about her care without having to consider the cost. We believe this helped save her life. Claims were very easy to submit and we received reimbursement within days. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lori
processing is simple
The processing is simple. But the limits are low.
Insurer: Figo
By: undefined
Easy claims and fast reimbursement
Mabel was rushed to an emergency vet and almost died. She received excellent care but you can imagine how expensive it was-$2800. Fortunately, having Healthy Paws insurance let us make decisions about her care without having to worry about cost. The claims were easy to send and reimbursements were received very fast. I would highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lori
A great ally for your beloved pup's insurance
MetLife Pet Insurance has our back in covering for our beloved puppy, Praise's accidental injuries. Thank you for giving us the protection we're exactly looking for!
Their availability
Very satisfied with Sonnet Insurance, really !
Insurer: Sonnet
By: Nelson
Ease of claim input and quality of…
Ease of claim input and quality of service
Insurer: Embrace
By: Daniel Lindsey
Unsatisfactory Experience
Dear Pet Owners, I am writing this review to share my unfortunate experience with Embrace Pet Insurance and to caution prospective customers about potential challenges with their services. My aim is to provide an honest account of the issues I encountered with the company. After our beloved 8-year-old Shih Tzu dog fell ill and required emergency care, we faced an $800 out-of-pocket expense as our previous pet plan did not cover such situations. To ensure better coverage for future incidents, we decided to explore other pet insurance options and settled on Embrace due to their endorsement by USAA. We enrolled our dog into their program and dutifully submitted all of her medical records for their review. Approximately four months ago, our dog received a misdiagnosis of a mass in one of her eyes, leading us to consult an eye specialist. Fortunately, the diagnosis was found to be incorrect, and our dog was diagnosed with a yeast infection around the eye area instead. We promptly submitted our claim, only to be informed that it would not be covered due to a preexisting condition. Despite our dog requiring several follow-up visits, each incurring $180 in expenses, our claims were consistently denied on the same grounds. In an effort to resolve the matter, we sought our veterinarian's professional opinion during one of our appointments, and they confirmed that the condition our dog experienced was unrelated to the preexisting condition cited by Embrace for the denials. To bolster our appeal, the veterinarian provided supporting documentation affirming the distinction between the two conditions. However, despite our efforts, we were met with a generic response from Embrace, persisting that our dog's coverage would not be extended due to the alleged preexisting condition. Our frustration grew as subsequent communications with Embrace remained unyielding, and we reached out to express our concerns about their stance. Regrettably, we received a standardized, unaltered response, leading us to question the company's customer service, communication, and overall policies. As a result, we find ourselves locked into a year-long contract with Embrace, obligating us to continue paying the monthly fee of $70 despite our dissatisfaction with the service provided. Our family invested in a product that has not delivered as expected, leaving us disappointed with the entire experience. In conclusion, I earnestly advise prospective pet owners to think twice before considering Embrace Pet Insurance. While we initially hoped for a positive and reliable experience, our journey with the company has left us dissatisfied with their policies and the level of service received. I hope this review serves as a valuable reference during your research for suitable pet insurance companies. We believe it is crucial to make informed decisions when it comes to protecting our beloved animal companions. Sincerely, John Received this response on August 17, 2023 from Embrace regarding our negative experience. My response to their response is... WE HAVE ALREADY BEEN DOWN THAT ROAD...Several emails regarding rejected claim(s) (plural) with questions about denials were sent and were always replied to with canned responses stating 'pre-existing condition'. We pointed out what the veterinarian scribed in the Dr.s notes stating otherwise and were still denied any reimbursement. My advice to anyone considering Embrace as their choice for pet insurance is if you are transferring to Embrace with any kind of medical history on your pet, go elsewhere. I may as well be holding $70 dollars over a candle flame every month and get the same results.
Insurer: Embrace
By: John
Straight forward coverage expectations
Straight forward coverage expectations. But, need a way to sign in on line for my account or am I just missing the sig-in icon?
Insurer: Spot
By: Darryl Bennett