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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Tamana was amazing and helpful
Tamana was amazing and helpful
Insurer: Sonnet
By: Cheryl Colbert
I purchased both Wellness and Illness…
I purchased both Wellness and Illness coverage for my 2 cats. Two months later, after manually providing all the vet records requested, they were still requesting records before claims could be processed. They insisted my cat saw a vet he never saw. They pulled out terms from the records and misdiagnosed conditions, such as "dilated pupils", calling them pre-existing conditions. These had nothing to do with any of the claims, which were for simple things like ear infections and teeth cleaning. Only one claim was ever approved. In the end, I found it more cost effective to save the $169 month rather than pay Embrace for no services at all. I cancelled the policy. However Embrace did not stop. They continued to bill me and contact my vets asking for medical records (which had already been provided). After three phone calls, I hope this stops, but the last call was this week. I told them I will file a BBB complaint if this continues. Update: Even after the reply from Embrace below, they pulled more money from my account on March 30th. This is over 30 days from my policy cancellation and against the law. There are no more claims to process. I am filling a complaint with the insurance commissioner.
Insurer: Embrace
By: Elizabeth Ellis
algonquinc@gmail.com
We have had Pet Plus US for 11 years now with our cat then when we got our dog we added her. The customer service is amazing, always able to speak to someone when you call and the are very helpful. The claims are very easy to file if need be and minimal amount of paperwork. we highly recommend pet insurance for any of your furry friends and obviously with Pet Plus Us! 5 stars for sure
Insurer: Pets Plus Us
By: LORIANNE
Insurance works!
I've had this insurance for my dog for about a year now. So far, it has covered 2 annual exams and one emergency visit. Submitting a claim is easy but must be done on your phone (so if you're not technically savvy it may present challenges). Payment is quick and directly to my attached bank account so no waiting around for checks to deposit. On top of that, they cover my veterinary clinic, which I love, so all the better. Definitely worth checking into if you have pets.
Insurer: Lemonade
By: Dia
First Claim Processed - Easy and Fast
I had another insurance previous to this and this claim was easy to process and easy to get reimbursment. Must better experience.
Insurer: MetLife
By: ANN
Insurance is comprehensive and…
Insurance looks comprehensive and economical
Insurer: ASPCA
By: Stephen J
Easy to resolve a mixup …
We have been to multiple specialists over the past 2 years with our Lab mix for different issues. We have not had one claim denied or questioned. That has been true since our first Lab in 2011! Most recently there was a mixup with an invoice that ended up being a duplicate claim and we were being reimbursed twice. I called Embrace as soon as I received an email saying the bill was being covered again. I wanted to be honest with them about it and Sarah was able to look into it and figure out what needed to be done right away. Submitting claims through their app has made the whole process so easy. I tell everyone that pet insurance is important to sign up for as soon as they get a dog. Of course, I recommend Embrace to them and a number of friends have done so!
Insurer: Embrace
By: Kate
Easiest insurance claim I have ever…
Easiest insurance claim I have ever filed.
Insurer: Spot
By: J. Offutt
Work was so nice and very helpful to…
Worker was so nice and very helpful to everything! Good customer service
Insurer: Prudent Pet
By: Lakeisha Matos