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Puppy policy
It is hard to decide which pet insurance to chose. Once you pick one you can never leave because everthing that has happened to your pet is now a pre existing condition. Which means no other pet insurance will cover your pet. So I talked to 6 different companies and chose Fetch. Fetch had all the items I thought I needed for my new puppy. Fetch has a easy app to put all you documents on and they pay very quickly. But I was told they pay for all puppy shots. But as we all know puppys get 3 shots of DAPP. Fetch only pays for one of each vaccine, so I had to pay for the other two. Which is not what I was told by the sales people. I asked this question two times to make sure they would pay for all puppy vaccines. I will write another review if another loop hole comes up, but needless to say I am disappointed in the bait and switch.
Insurer: Fetch
By: Terri mcmaster
Very quick decisions and reimbursement
Very quick decisions and reimbursement. Very pleased. My one claim reimbursement paid for the year!
Insurer: Fetch
By: Tracey Kinder
I have had a hard time using the app…
I have had a hard time using the app and where things are at. Not very user friendly so honestly haven’t been on it much this year. Hopefully I can upload vet info as needed & can get help when I need to file a claim.
Insurer: Figo
By: Lennon’s mom
Unleashed Frustrations-My Experience with Peter Best
My experience with PetBest’s claim process for my puppy Cola’s wellness care was disappointing. Despite having an Essential Wellness policy, my claim for a Vetco package, Pup Shield Pro, did not cover services like rabies and other vaccinations, fecal exams, and microchipping, which should have been covered. The package was a cost-effective choice that should have benefited both parties. Under the EssentialWellness Endorsement of my policy, I pay premiums with the expectation that preventative care for Cola is covered. What I am requesting is entirely within the reasonable expectations of my policy's provisions and a standard request that should have been easily addressed. Instead, it led to a tedious back-and-forth with PetBest and Vetco, which was frustrating and concerning for the handling of potential future claims. I urge PetBest to consider this as constructive feedback for improving their customer service and claim process, reflecting the integrity and reliability policyholders expect. I just joined Pet Best on March 14 2024, a week later, I’m in the process of find a new pet insurance company. So if anyone has a recommendation, please let me know.
Insurer: Pets Best
By: Jing Huang
We love Pumpkin Insurance
Pumpkin Ins. is awesome. We have had nothing but positive experiences. Our Frenchie had spinal surgery last year and our Boston had rectal surgery this year. Pumpkin has supported us all the way. Vet bills are horrible these days. So if you have pets whether it be dogs or cats you need Pumpkin. I don’t know what we would do without it. Thank you Pumpkin.
Insurer: Pumpkin
By: Linda
I put a claim in for my puppy because…
I put a claim in for my puppy because she injured her paw and it was denied. The date was last year.
Insurer: Figo
By: customer
Luna’s Surgery
It’s so easy to submit a claim and get get reimbursed the expenses incurred towards Luna’s surgery and hospitalization. During our traumatic times, pet insurance provider did a wonderful job in processing our claim.
Insurer: Pets Plus Us
By: Gracian
Worth it
After our dog spent several days in the ER, we were presented with a very large bill. The claim process was extremely easy - used the app to take pictures of the invoice and submit it. It took about three days to get approved and payment was sent. I was skeptical about purchasing “pet insurance” initially but this helped us avoid a big financial hit when we couldn’t really afford it.
Insurer: Embrace
By: Ray R
Efficient process
I have come to rely on Trupanion's Customer Service for excellent service no matter the situation. Folks there are calm and well-informed so they can answer questions and process claims effectively. Their courtesy is seldom found among others in their line of work. Many cheers and thanks for handling the variety of questions and claims I have had so kindly and efficiently.
Insurer: Trupanion
By: Patricia