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Be ready for anything with a puppy
We got a puppy March 2023. I enrolled him in FIGO insurance right away for illness/accident coverage. In June he suffered a severe break to his hind leg. At the emergency vets we were given an estimate of $7,000 to $8,000 to repair. Never expected this expense but thank goodness we had insurance. I had no idea how much would be covered but of course we said to proceed with the surgery. I was very impressed with how easy and quickly I could submit a claim and receive reimbursement for covered expenses. Customer service was excellent when I had questions. I was always kept informed of the status of the claim which made it a seamless process. So thankful our only worry was getting Louie healed and not the cost. He fully recovered! Thanks to all at FIGO.
Insurer: Figo
By: B. Doherty
Customer service is amazing
Customer service is amazing! Thanks Hanze
Insurer: Sonnet
By: tanya checkett
It has always been great
It has always been great! Turnaround time within a few days. But now I am noticing a much longer time frame on the higher $ claims. I have a monthly prescription of Galliprant for instance. By the time I get reimbursed it is time to order again. It is taking 2 or 3 weeks.
Insurer: Embrace
By: Lori Keesey
Rebecca was excellent
Rebecca was excellent, she followed up and she reviewed all items discussed, ensuring we were selecting the right coverage for Jellee.
Insurer: Prudent Pet
By: Dan Juarez
hard to reach by phone
So far, I've been with Sonnet for about 3 years and had no issues. ( no claims yet ). Very unfortunately, if you try to reach them by phone - it is almost impossible. If you have a phone number, then most likely you will need to get through an endless menu and after that, you're in line for a looooong time. It is very hard to get a human on the phone if you have questions.
Insurer: Sonnet
By: Mike
This is the first time I’ve carried pet…
This is the first time I’ve carried pet insurance. Our new puppy had to see the veterinarian. I paid for the visit, submitted the receipt and within a couple of days the money was in my account. It was incredible easy!!
Insurer: Spot
By: Lori Stofman
I have been informed that if my dog
I have been informed that if my dog, Willow, has cancer, her treatment will not be covered. Your reasoning is based on the fact that when the doctor looked at her "lumps", he determined they were only sebaceus cysts and no biopsy was required. I would think your company would defer to a doctor's expertise in determining when a biopsy is not warranted. In fact, one cyst was removed recently and it was just a cyst; no cancer. And Embrace would not pay for it. I will not subject my dogs to unnecessary medical procedures, especially when the doctor knows they are not warranted. I would think that would be your position, as well.
Insurer: Embrace
By: Marcia Plumleigh
I have the insurance
I have the insurance, but have, luckily, not had to use it.
Insurer: Figo
By: customer
As I was extremely hesitant and…
As I was extremely hesitant and skeptical, and had lots of questions, Amanda was patient and explained all to me clearly.
Insurer: Fetch
By: Sharon Noland
Their follow up communication is great…
Their follow up communication is great and you always know where you are in the process.
Insurer: Pets Best
By: Jessie